Jhoanna L. Odiada
April 18, 1977
https://www.instagram.com/jho_odi
Malolos City, Bulacan
https://www.facebook.com/jhoanneodiada
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@Jho_Anne
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WORK EXPERIENCE
OTIS Elevator
Company
(Singapore) Pte. Ltd.
8 Kallang Avenue, #0701/06, Aperia Tower 1
Singapore 339509
Nov. 10, 2009 – Mar. 13 , 2024
Reason for Leaving:
End of Contract
Senior Customer Service Officer
- Accepts complaints from users regarding faulty OTIS
lifts/escalator/ travelator/dumbwaiter (both Commercial
establishments and HDB (Singapore's public housing) users)
and other emergency calls via phone on a shifting schedule
(includes graveyard shifts) through OTIS Hotline and ensure that all
necessary information are logged directly to the system and
dispatches every call received from users, to corresponding
Technician assigned on that specific area.
- Updates reports provided by Technicians via SMS, e-mails or
phone, after they finished every call and close all reports in the
system with proper coding.
- Checks, updates and answers email inquiries and generates report
per request from Service Engineers, Managers and Field
Technicians.
- Collects and clears all callback reports from Field Technicians and
prepares an excel file for all Shutdown units and other cases to
follow up on the next day and prepares reports daily for
Supervisors, managers and branch directors.
- Coordinates directly with the Service Engineers/Area Manager if
there are pending calls for dispatch.
- Coordinates directly to caller if there is any necessary
information that needs to highlight or needs to confirm.
- Coordinates directly to EMSU call Centre for any HDB callbacks.
- Checks confirms standby technician’s duty within the day and
reports daily turnback of technicians who are on Medical Leave,
Urgent leave, Starts late, special arrangement from Service
Engineers.
- Records technician’s attendance of Standby duties and submits to
Finance Department at the end of the month.
- Provides basic information on inquiries regarding OTIS services via
phone and refers to various departments in the company.
British Rollmakers (China)
International Ltd.
Unit 904 Pearl of the Orient
Tower Condominium, 1240
Roxas Blvd, Malate, Manila,
Philippines
Oct. 2005 – Feb. 2007
Reason for Leaving: Our
family migrated in Singapore
Sales Processing Staff
- Verifies the completeness of the inquiry provided by the client (e.g.
attached files like drawings and e-mail messages)
- Identifies barrel diameter, barrel length, hardness and quality of
the roll from the drawings provided by the client.
- Uploads attached files on BRC website
- Drafts Inquiry on-line according to e-mail requirements
- Drafts Cost Sheets, makes Written Quotes
- Makes daily reports such as updating the quotation checklist and
status
- Contributes to other projects if requested
West Contact Services Inc.
28/F Export Bank Plaza Bldg,
Chino Roces Ave. cor Gil
Puyat Ave., Makati City,
Philippines
Jul – Dec. 2004
Reason for Leaving: I gave
birth to my 3rd child
Customer Service Representative
(Earthlink ISP Account)
- Process billing disputes from Earthlink ISP subscribers.
- Offers and likewise introduce company-endorsed products to
customers.
- Process subscriptions, provides information subscriber services via
phone on a shifting schedule.
- Ensures that all communication with the customer is within the
guidelines of the client.
- Provides a professional and efficient customer service function in
line with client requirements via phone.
- Ensures that cases are logged in the database in accordance with
the Data Quality Guidelines.
Digital
Telecommunications
Phils. Inc.
DIGITEL Bldg, Balagtas,
Bulacan, Philippines
Jun – Oct. 2002
Reason for Leaving: Career
Advancement
Customer Service Representative
- Process directory inquiries from local subscribers
- Assists subscribers in placing a local or international call
- Offers and likewise introduce company-endorsed products to
customers.
- Process subscriptions, provides information and; subscriber
services via phone.
United Nations
Development Programme
7/F NEDA MAKATI Bldg.,
Amorsolo St., Makati City,
Philippines
May 2001 – May 2002
Reason for Leaving: Career
Advancement
Philippine Pizza Inc. – Pizza
Hut Customer Service
Center
16 th /f Aurora Tower, Aurora
Boulevard, Quezon City,
Philippines
Aug 1999 – March 2001
Reason for Leaving: I gave
birth to my 1st child
Receptionist/Telephone Operator
- Process call transfer to various departments in the company
- Accepts and provides company information for inquiries both via
phone or in person
- Entertains incoming local and foreign guest with regards to
inquiries or other company information
Customer Service Representative
- Accepts and process orders through the Pizza Hut delivery hotline.
- Relays order information to the nearest Pizza Hut branch for
processing
- Follow-up status of customer orders to respective Pizza Hut branch
- Offers and likewise introduce company products to customers.
- Provides quality customer service and information to inquiries
- Logs customer complaints and relays to the branch manager
EDUCATION BACKGROUND
S.Y. 1984 - 1990
Bambang Elementary
School
S.Y. 1990 - 1994
Assumpta Academy
S.Y. 1994 - 1999
Polytechnic University of
the Philippines
Bachelor of Science Major in
Banking and Finance
SOFTWARES AND APPS USED
Microsoft Outlook
Microsoft Excel
Microsoft Teams
Ring Central
Service Management System (SMS)
Tele-Monitoring System (TMS)
Remote Elevator Monitoring System (REM)
Character References are available upon request. I hereby certify that the above information is true and correct.
JHOANNA L. ODIADA
