Jhoana

 JHOANA G. MENDI Brgy. San Bonifacio San Manuel Pangasinan- Mobile no.: - / - PROFILE SUMMARY: Organize and schedule meetings and appointments Develop and maintain a filing system Arrange Tickets, Hotels and car hire for the staff and for the Senior Management Reconcile invoices for accounts payable Raise Material Requisitions and Purchase Order by using Oracle Proficient in MS Office applications (Word, Excel, Powerpoint and Outlook) and ORACLE/ERP Software Compose letters and respond to emails Arrange tours, packages and make a Hotel reservation Meet and greet clients in the Airport With Hospitality experienced Handling guests request and complain Strong verbal and personal communication skills. • Self-motivated, initiative, maintains a high level of energy. • Accuracy and Attention to details. • Tolerant and flexible, adjusts to different situations. • Organization and prioritization skills. • Problem analysis, use of judgment and ability to solve problems efficiently. JOB HISTORY: HOME BASED CALL CENTER AGENT HOME RIVER GROUP – MAINTENANCE DEPT. Inclusive Date: October 05, 2018 up to present Duties and Responsibilities: It is a Property management company. Outbound/Inbound calls from/to the tenants, Property manager, utilities and owners in different States of the US to book for Maintenance request like Plumbing, HVAC, and Electrician etc. Creating work order and dispatching to technician depends on the issue. Knowledgeable in Propertyware, Propertymelds and RentManager Property Management Software. ADMIN. ASSISTANT IPS DUBAI Dubai Airport Freezone, Dubai UAE Inclusive Date: April 2017 up to August 2017 Duties and Responsibilities: Send finance team approvals for per diem and ensure the staff gets diem paid out. Gather bills for claims from staff and handover to the finance team for claims. Follow up with this till it’s done. Arrange for visas. Get visa appointment date & ensure the staff carries all the necessary document printouts to the appointment. Arrange for Air tickets & Hotel bookings Make amendments or changes as required to the booking To maintain all hard and soft files for company staff TRAVEL COORDINATOR LAMPRELL ENERGY LIMITED Hamriyah Freezone Facility, Sharjah UAE Inclusive Date: July 21, 2013 up to January 2017 Duties and Responsibilities: Responsible for coordinating the company's travel needs and ensures that travel needs are met within the constraints of the company travel budget. Responsible for planning vacations for individuals who are traveling alone, in groups or with families Schedules hotel and flight accommodations and procures necessary documentation such as passports, visas, or other clearances. Review travel associated invoices as well as statements for accuracy for Accounts Payable. Ensure to compare invoices with genuine travel transactions to validate every charge. Support corporate as well as small group travel reservations. Confirm reservations, distributes tickets along with confirmations to traveler. Research on optimal travel alternatives. Maintain queues to assure approvals as attained as well as deadlines are met. Identify most suitable as well as best quality service with reasonable possible rates. Perform with Travel Agency to verify travel details and arrange reservations using existing flight schedules as well as Internet resources. To send new staff hired from abroad their visa via email and inform them about the process of landing in Dubai. To arrange for accommodation for outstation candidates and do the booking for one month hotel stay To maintain and update corporate rates with Hotels in the UAE and other countries To book flight tickets for outstation candidates To arrange for airport pickup for the new staff joining from outstation RESERVATION AGENT ­RIDA International Tourism Dubai LLC Al Ethihad BLDG. Opposite Sofitel City Center Deira PO BOX 36731, Dubai Inclusive Date: October 05, 2007 to April 30, 2008 Duties and Responsibilities: Sending Bookings to the selected hotels for confirmations Sending Quotations, confirmations to the agents and answering their inquiries thru email, Handling Europe Markets and Fareast Asia market for FIT’s and Groups. Meet and Assist the guest upon arrival if necessary and assist them all throughout their check-in in the Hotel. Responsible for the operations like Arranging tours/excursions, book to the suppliers, search for a guide depending on what the client language preference etc. Responsible for handling incoming calls to the reservations department in a professional, efficient, friendly manner. To answer the phone within 3 rings utilizing the appropriate greeting and following the reservations script in handling the guest inquiry for hotel space. Responsible for keeping accurate records of all paper transactions and will be responsible for handling advance deposits and keeping accurate records of all advance deposit. Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Assist to make all room reservations, Ballroom and meeting room and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures. Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday basis.  Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.   GUEST SERVICE CENTER AGENT/BUSINESS CENTRE ATTENDANT Sheraton Kuwait Hotel & Towers Kuwait City, Kuwait Inclusive Date: November 08, 2005 to September 30, 2007 Duties and Responsibilities: 5 Stars Hotel located in the heart of the city of Kuwait Handling Guest Request/Complain with regards to the services in the hotel and forward to the concern dept. to take action accordingly. Any comments from the Guest, Take action & Encode it to the SGR+ then follow-up. Receive/ send all communications in an accurate and prompt manner in accordance with the company standard. Provide high level of secretarial service, e.g. typing & word processing service for guests.. Maintain adequate stocks of office supplies. Provide information on the import and export business and trading to guests as requested. Seek advice and guidance from the Business Center Supervisor, or Assistant Manager whenever encounters difficulties or special requests in daily operation. Keep up the cleanliness and workflow of the internal working area. Attend regular meeting co-ordinated by the Business Center Supervisor to discuss situations for improvement. Maintain close working co-operation with other departments as well as all sections in Front Office. Filing all necessary documents for future preference. Ticketing: reconfirmation, changing, rerouting their flights CORPORATE SALES SECRETARY P & L Gifts Incorporated Lourdes Bldg. #667 Boni Avenue Mandaluyong City, Metro Manila Philippines Inclusive Date: April 7, 2003 to September 2, 2005 Duties and Responsibilities: Answer incoming telephone calls and inquiries. Transmit and receives important document thru online basis. Filing all necessary documents and record. Prepares Quotation for the client’s preference. Issues Sales invoice upon receipt of Purchase Order. Arrange delivery schedule. Releasing of check payments to supplier. Encode invoice summary. Quality Control in accordance with the standard. SEMINAR/TRAINING ATTENDED: Sabre Training Emirates Aviation College Garhoud Dubai, UAE August 04-07, 2013 FourPoints Branding Shamiya Ballroom, Mezzanine Floor Fourpoints Hotel September- On-Job-Training (OJT) BIR (Bureau of Internal Revenue) Intramuros Manila, Philippines April – June 2002 Active Server Page (ASP) University of the East Manila Campus, Philippines August 10,2002 Automation and Robotics (An introduction to Mechatronics) University of the East Manila Campus, Philippines March 05,2003 ­EDUCATIONAL BACKGROUND: COLLEGE BS in Computer Science University of the East Recto Metro Manila Philippines June 1999 - March 2003 SECONDARY St. Mary’s Dominican School San Manuel, Pangasinan Philippines June 1995 - March 1999 PRIMARY Juan C. Laya Memorial School San Manuel, Pangasinan Philippines June1989- March 1995 OTHER SKILLS: HTML, Adobe Photoshop, Microsoft Office (MS word, MS Access, MS Excel, Presentation). Microsoft Outlook OPERA & SGR+ (StarGuest Response+) ACHIEVEMENT: Employee of the Month April 2007