J h e z a l y n Ta c a l a n
Caloocan City •- •-• linkedin.com/in/jhezalyn-roquintacalan-77608b218/
Results-oriented professional with 7+ years of experience in recruitment, training, sales, and customer service.
Proven ability to develop and implement strategies that drive growth, improve efficiency, and enhance customer
satisfaction. Skilled in building strong relationships, identifying and meeting client needs, and exceeding
performance goals.
Experience
EXECUTIVE RECRUITER/ EXECUTIVE ASSISTANT
HIKINEX | San Francisco, CA
June 2024 - PRESENT
• Partner with the client's Internal Recruiting Team by proactively sourcing and prequalifying candidates
based on specific client requisitions (Medical, Engineering, Technical, Construction, and Legal) to put
forward as qualified active candidates.
• Generate candidate interest through creative strategies (Email blasts, LinkedIn Mail, Connection invites, Job
Postings, etc.) to ensure talent pipelines are continuously strengthened, to support current needs, as well
as future business growth
• Proficient in utilizing advanced sourcing techniques and tools like LinkedIn Recruiter, Boolean searches,
ZoomInfo, Apollo, Google, Indeed, Monster, and Dice.
• Conduct confidential interviews, assess qualifications, and present shortlisted candidates to hiring
managers.
• Negotiate compensation packages and manage the offer process to ensure a smooth candidate experience.
• Maintain and update ATS – Applicant Tracking System (Breezy and RecruiterFlow), LinkedIn Projects, and
other internal/external databases with new and modified candidate records
• Coordinate and manage the executive’s schedule, appointments, and meetings to ensure efficient time
utilization.
• Prepare agendas, take minutes, and follow up on action items from meetings.
• Assist with special projects, research, and presentations as needed.
• Data Entry. Calendar and Email Management
GENERAL ADMIN SUPPORT
HIKINEX | San Francisco, CA
Jan 2022 – Jun 2024
Training and Development
•
Onboarded up to a maximum of 20 new hires weekly by developing and delivering comprehensive
onboarding programs.
•
Facilitated engaging training sessions on diverse topics, including product knowledge.
•
Developed and implemented the Charisma project to enhance employee presentation and adherence to
company standards, resulting in [measurable improvement, e.g., increased customer satisfaction,
improved sales performance.
•
Collaborated with cross-functional teams to design and deliver tailored training solutions.
•
Optimized training logistics to ensure seamless delivery, including scheduling, material preparation, and
virtual training facilitation.
•
Evaluated training effectiveness through surveys, assessments, and performance metrics to inform
continuous improvement.
Sales Support
•
Collaborated closely with CEO, Director, and Senior Managers to identify strategic business opportunities
and execute high-impact initiatives.
•
Sourced and screened top talent through internal candidate pools to meet client-specific needs.
•
Developed and presented customized proposals tailored to clients' Sales, Recruiting, and Admin Support
requirements.
•
Conducted in-depth market analysis to identify industry trends and inform strategic business decisions.
•
Maintained accurate client records and generated insightful reports to track performance and inform
decision-making.
•
Optimized CRM processes using HubSpot to streamline lead generation, client management, and sales
pipeline
•
Proficient in using lead generation tools such as ZoomInfo, Sales Navigator, Apollo AI, LinkedIn Recruiter,
Hunter.io, Lusha, Clearbit, Seamless.ai, and SignalHire.
Human Resources/People Operations
•
Oversee and enhance employees' professional presence and engagement
•
Designed and implemented projects to enhance employee adherence to company standards, promoting a
professional image.
•
Collaborated on programs that improved workplace productivity and morale.
•
Supported HR and leadership teams by aligning initiatives with broader organizational goals.
SALES ACCOUNT EXECUTIVE
HIKINEX | San Francisco, CA
Nov 2021 - Jan 2022
•
Cold calling leads to book meetings and discovery calls.
•
Leverage prospecting tools to identify potential customers and use outbound calling techniques to
schedule meetings with identified target accounts.
•
•
Schedule highly qualified meetings for sales managers by promoting services to build a sales pipeline
Take on ad hoc tasks and special projects as directed by management to support the efficient functioning
of the department/organization.
TECHNICAL SUPPORT REPRESENTATIVE
Concentrix | Eton Centris
Feb 2020 - Nov 2021
•
Customer Complaint Resolution: Addressed and resolved customer complaints through various channels,
including phone, email, mail, and social media, ensuring swift and effective solutions.
•
Multitasking Support Approach: Managed up to five concurrent chat sessions while blending chat and
phone support to handle high customer volume efficiently.
•
LMS Integration Assistance: Supported professors in North America with creating and managing courses,
gradebooks, assignments, and integrating content into different Learning Management Systems (LMS).
•
Student Support and Troubleshooting: Assisted students with course registration, troubleshooting
browser issues, and ensuring seamless course access.
•
Technical Problem Resolution: Utilized a systematic approach to diagnose issues by:
Establishing a theory of probable cause.
-Developing and implementing action plans to resolve technical problems.
-Ensuring issues are resolved completely to prevent recurrence.
•
Product Knowledge and Support: Applied in-depth technical knowledge to provide accurate and timely
assistance, maintaining high product credibility.
•
Customer Service Excellence: Delivered an exceptional customer service experience to foster trust and
maintain client satisfaction.
CUSTOMER SERVICE REPRESENTATIVE/TRAVEL SALES CONSULTANT
Teleperformance | Rockwell Business Center
Jun 2016 - Feb 2020
•
•
•
•
•
•
•
Business Promotion and Marketing: Effectively promoted and marketed travel services to attract and
retain customers, boosting brand visibility and revenue.
High-Volume Call Management: Handled 20-40 calls daily, providing efficient support and addressing
customer inquiries and travel needs.
Tailored Travel Reservations: Assisted customers with ticket reservations customized to their
preferences, ensuring a seamless and satisfying booking experience.
Customer Issue Resolution: Responded promptly and professionally to customer inquiries and resolved
complaints, maintaining high satisfaction and loyalty levels.
Budget Optimization: Managed and optimized budgets to deliver cost-effective travel solutions for
customers and the business.
Travel Documentation Support: Provided accurate and up-to-date advice regarding visa and passport
requirements, ensuring hassle-free travel arrangements.
Exemplary Customer Service: Delivered outstanding service by anticipating customer needs, addressing
concerns, and creating positive experiences throughout the travel planning process.
Education
Bachelor of Science in Business Administration
Major in Human Resources Development & Management
New Era University
2024 - Present
English Language Proficiency
ADVANCED COMPETENCIES TECHNOLOGICAL MANPOWER ACADEMY(ACTMA) INC.
Dec 2015 – Apr 2016
Skills
Communication • Leadership • Organization • Project Management • Conflict management • Training • Hire
Onboarding • Business-to-Business (B2B) •Proposal Preparation •Appointment Setting • Cold Calling • Lead
Generation
Tools
ZoomInfo • CRM Database • HubSpot Sales Hub • Salesforce • Microsoft Dynamics 365 • LinkedIn Sales Navigator
• LinkedIn Recruiter • HireEZ • Indeed • Microsoft Word • Microsoft Excel •Breezy • RecruiterFlow
