Jhenny Ann Manalo

Jhenny Ann R. Manalo- |- EXPERIENCE July 2011 – Aug. 2011 ​ Customer Service Representative E-Performax | Makati, PH ●​ Responded to customer inquiries and resolved complaints in a timely and professional manner. ●​ Assisted customers in troubleshooting account-related issues and provided product information. ●​ Documented customer interactions and feedback for service improvement. Dec. 2012 – Oct. 2013 ​ Customer Service Representative For Ebay Sutherland Global Services | Taguig, PH ●​ Provided support to eBay users regarding account setup, transactions, and disputes. ●​ Resolved issues related to billing, returns, and refunds, ensuring customer satisfaction. ●​ Educated customers on platform policies and best practices to enhance their experience. Jan 2014 – Apr. 2016 ​ Facilities Coordinator/Admin Team Global Facility Services| IBM Hanston Square, Ortigas, PH | Jan. 2014 - Apr. 2014 ●​ Coordinated maintenance and repair activities across the facility to ensure seamless operations. ●​ Monitored facility supplies and prepared purchase requests to maintain inventory levels. ●​ Supported administrative tasks, including record-keeping and scheduling. Receptionist Team Global Facility Services| Cognizant Technology Solutions | Apr. 2014 - Apr. 2016 ●​ ●​ ●​ Welcomed and directed visitors and clients to appropriate departments. Managed incoming calls, emails, and appointments efficiently. Handled administrative tasks, including document filing and office supply management. July 2016 – Dec 2019 ​ Technical Support Representative Teleperformance Inc | Fairview, PH | July 2016 - Dec. 2018 ●​ Provided technical support to customers via phone, email, and chat for troubleshooting hardware and software issues. ●​ Diagnosed and resolved connectivity, account, and system errors for multiple products. ●​ Delivered exceptional customer service while maintaining high technical standards. Complaints Manager Teleperformance Inc | Fairview, PH | Jan. 2019 - Nov. 2019 ●​ Provided technical support to customers via phone, email, and chat for troubleshooting hardware and software issues. ●​ Diagnosed and resolved connectivity, account, and system errors for multiple products. ●​ Delivered exceptional customer service while maintaining high technical standards. Aug. 2020 – Feb. 2021 ​ Chart Retrieval Specialist Microsourcing/Change Healthcare | WFH ●​ Coordinated with healthcare providers to retrieve patient medical charts for audits and billing. ●​ Ensured accuracy and confidentiality of retrieved documents in compliance with HIPAA standards. ●​ Maintained detailed records of retrieval progress and provided regular updates to management. Feb. 2021 – PRESENT ​ Email Marketing Assistant | General Admin Savvy Solutions Consulting | WFH ●​ ●​ ●​ ●​ ●​ ●​ Scheduled email marketing campaigns and ensured timely execution. Uploaded and maintained contact lists for targeted outreach. Responded to customer and client queries related to email campaigns. Gathered and analyzed email data reports to track performance metrics. Set up and managed email automations to streamline marketing workflows. Scheduling posts via Facebook EDUCATION PRIMARY: Pines International School (1998 – 2004) Jeddah, Saudi Arabia SECONDARY: Al – Hekma International School (2004 – 2008) Jeddah, Kingdom of Saudi Arabia TERTIARY: Centro Escolar University (2008 - 2010) BS Medical Technology Mendiola, Manila TOOLS & PLATFORMS ●​ Productivity & Communication:​ Google Workspace (Gmail, Google Drive, Docs, Sheets, Slides, Forms, Keep, Meet),​ Microsoft Office (Word, Excel, PowerPoint, Teams), Zoom, Skype, Slack (basic), Trello (basic), SmartTask​ ●​ Email Marketing & Automation:​ ActiveCampaign, Keap, MailChimp, Klaviyo, ConvertKit (basic), GetResponse (basic), Deadline Funnel (basic)​ ●​ Design & Scheduling:​ Canva (basic), Content Studio (basic), Acuity (basic)​ ●​ Course & Funnel Platforms:​ Thinkific (basic) REFERENCES References available upon request.