Jhenny Ann Manalo

I’m a highly adaptable and detail-oriented Virtual Assistant with a strong background in customer support, administrative tasks, and email marketing. Over the past few years, I’ve worked with clients across different industries, helping them stay organized, communicate with their audience, and manage day-to-day tasks efficiently. My experience spans roles such as Customer Service Representative, Technical Support, Chart Retrieval Specialist, Facilities Coordinator, and currently, as a General Admin and Email Marketing Assistant.

One of my strongest skills is being able to work independently with minimal supervision. I take pride in being proactive and resourceful, which has helped me become someone my clients can rely on—even in fast-paced or high-pressure situations. I’m also a fast learner and never shy away from learning new tools or processes if it means I can add more value to the team.

As a Virtual Assistant, I’m comfortable using tools like Google Workspace (Docs, Sheets, Slides, Keep, Forms, Meet), Microsoft Office (Word, Excel, PowerPoint, Teams), and communication platforms such as Zoom, Skype, Trello, Slack, and SmartTask. For email marketing, I’ve had hands-on experience with ActiveCampaign and Keap, and I’ve worked with MailChimp and Klaviyo as well. I also have basic working knowledge of ConvertKit, GetResponse, Content Studio, Acuity, Thinkific, Canva, and Deadline Funnel. These tools have helped me manage email campaigns, automate workflows, schedule content, and support my clients’ marketing efforts.

In my current role, I assist in setting up and sending out email newsletters, organizing contact lists, and scheduling social media posts. I also handle a range of general admin tasks like calendar management, file organization, light research, and data entry. My background in customer service also gives me an edge when it comes to email and chat support—I know how to communicate clearly, empathetically, and efficiently.

I’m someone who enjoys bringing order to chaos. I thrive when I’m helping clients stay focused on what they do best by taking care of the details behind the scenes. Whether I’m answering support emails, prepping for a launch, or building an automation flow, I bring a positive attitude and a strong sense of responsibility to every task.

If you’re looking for someone who is not only tech-savvy but also dependable and easy to work with—I’d love to be part of your team.