Jhemari Azuro

JHEMARI L. AZURO Registered Nurse Dynamic and dedicated registered nurse (RN) with 7 years of extensive experience in clinical, hospital, BPO, and company settings. Skilled telephone triage nurse experienced in assessing patient condition both in person and over the phone. Proficient in assisting individuals in need of medical attention by providing clear explanations of insurance coverage and determining the urgency of medical conditions. Committed to supporting comprehensive recovery through education and offering sound medical advice. CONTACT WORK EXPERIENCE TRIAGE TELEHEALTH NURSE OMADA ONE INC. August 2024 - PRESENT • • • • MOBILE PHONE: (- • EMAIL:- • ADDRESS: #67 Holy Family Village, Brgy. Dila-Dila, Santa Rita, Pampanga, Philippines DATE OF BIRTH: • • • • • • October 14, 1990 Conduct telehealth consultations to triage new patients and assess their eligibility for medicinal cannabis treatment. Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings. Utilize in-depth knowledge of Medical terminology and telemedicine technology to facilitate effective telehealth consultations. Acted as a liaison between patients and other healthcare providers, facilitating seamless communication and coordination of care efforts. Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider. Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file. Expertise in using EHR / EMR. Recorded details regarding therapies to keep patient charts updated. Develop and implement individualized treatment plans Provide ongoing telehealth phone and email support Monitor patient progress and adjust care plans as necessary Collaborate with Nurse Practitioners, Registered Nurses, and other healthcare professionals to ensure holistic patient care Conducted remote patient education sessions on topics such as disease management, nutrition, and self-monitoring techniques for improved health outcomes. LISCENSE: PH- Registered Nurse- Exp: October 2025 HEALTHCARE VIRTUAL ASSISTANT HELLO RACHE January 2023 – July 2024 • • Live virtual scribing Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management. SKILLS • Appointment Scheduling • Patients Billing • Patients Insurance • Communication • Clinical Skills • Triage and Assessment • Electronic Health Records • Medical Terminology • Patient care assessment • Case Management • Telehealth • Customer Service • Detailed and Organize • Computer Literate • Attend to patient communications and interaction (phone/email/video) • • • • • • Respond to inquiries about healthcare services/tasks Gather medical or insurance information Manage appointment calendar Update patient chart records Research helpful information Handle administrative tasks/back-office in a medical setting (e.g. fax/file management, transcription) COMPANY NURSE JCB CONSTRUCTION December 2020 – November 2022 • • • • • • • • • • EDUCATION Angeles University Foundation Bachelor of Science in Nursing June 2007 – May 2011 Administer first aid and medications, ensuring prompt care for all employees and facilitating necessary hospital transport Maintain comprehensive medical records to track employee health and wellness Verify and manage 'fit to work' certificates for returning employees, ensuring compliance and safety Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices. Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture. Interpret and evaluate diagnostic tests, enhancing the accuracy of health assessments Organize and assist with annual medical examinations, promoting proactive health management Conduct engaging Health Seminars to educate employees on wellness and safety Perform monthly inventory of medical supplies, ensuring readiness and optimal resource management. Coordinated with healthcare providers to facilitate appropriate medical interventions for employees when needed. STAFF NURSE ( E.R / MEDICAL-SURGICAL WARD) RAFAEL LAZATION MEMORIAL MEDICAL HOSPITAL March 2019 – November 2020 • • • • • • • • • • Monitor patient’s condition and assess their needs to provide the best possible care. Observe and interpret patient’s symptoms and communicate them to physicians Collaborate with physicians and nurses to devise individualized care plans for patients Perform routine procedures (blood pressure measurements, administering injections etc.) Adjust and administer patient’s medication and provide treatments according to physician’s orders Conduct physical exams to assess patient health needs and problems Implement physicians’ orders, perform treatments, start IVs. Implement and develop nursing care plans Maintain a safe, hygienic working environment Provides emotional support to patients and their families as well • • SPECIFIC TRAININGS AND CREDENTIALS • • • • • • • BT Training (SOLAS) - Exact Training Center Online Travel Agency Training CPR Basic Life Support Training Intravenous Training Customer Service Training Halaxy Training • • Front Office Receptionist Midori Clark Hotel and Casino October 2015 – September 2018 • • • • • • • REFERENCES: References available upon request Supported patients and their families during distressing times by offering empathy, understanding, and information on further care procedures. Assisted paramedics with advanced life support interventions during high-pressure situations, enhancing patient survival rates. Responded rapidly to emergency calls, providing immediate medical care and stabilization to patients in critical conditions. Conducted thorough patient assessments to determine the severity of injuries or illness, informing appropriate treatment plans. • • • • • • • • • • Greeting and thanking guests in a sincere, friendly manner. Checking guests in on arrival and out on departure. Posting charges to appropriate guest accounts. Anticipating and addressing guests' needs, and resolving their problems and complaints. Operating switchboard and assisting with inquiries. Assisting the reservations manager with taking reservations. Collaborating and communicating with other internal departments to ensure guest satisfaction. o Complying with company procedures and safety policies. o Performing duties on a daily checklist. Delivered concise and informative briefings to guests about facilities, local attractions, and dining options. Handled sensitive information with discretion, adhering strictly to data protection and privacy laws. Maintained a tidy and inviting reception area, reinforcing a positive first impression of the establishment. Managed telephone switchboard, efficiently handling queries, bookings, and providing detailed information on services. Compiled daily reports on guest arrivals, departures, and financial transactions for management review. Handled communications systems. Provided guests with wake-up calls, messages, and other personalized services as requested. Assisted in resolving guest complaints by listening attentively and offering prompt, suitable solutions. Provided bookkeeping of important files. Coordinated with housekeeping to maintain high standards of room readiness and guest satisfaction. Front Desk Agent Fontana Resort and Country Club Inc. July 2012 – August 2015 • • • • • Attends and process guests check-in and check-out in accordance to the standard set by the management Attends to all guest requests, complaints and other concerns and ensure that these are properly coordinated to all concerns departments/personnel. Execute “follow up and follow through” Maintains and follow grooming standards and always greet, welcomes guests in a warmth manner Maximizes upselling of rooms and villas all times and help promote other revenue generating outlets Reports and coordinate with housekeeping in regards to OOO and OOS rooms/villas • • • • Performs bucket checks to minimize if not to eliminate audit findings Coordinates with Concierge in regards to guest transportation arrangements Prepared daily reports on occupancy, rate adjustments, and other pertinent front desk operations. Handled phone calls and directed them to the proper guest or department when the switchboard operator was not available. Customer Service Representative (AMAZON) Sutherland Global Services July 2011 – July 2012 • • • • • • • Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction. De-escalate situations involving dissatisfied customers, offering patient assistance and support Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Assisted in fulfilment of customer orders placed in person, via email, online and by telephone. Built rapport with customers through courteous and professional communications. Kept detailed records of customer interactions for future reference.