Jhean Katherine Marquez

JHEAN KATHERINE M. MARQUEZ 80 San Antonio, San Pascual Batangas M (- Email: - QUALIFICATIONS & ACHIEVEMENTS Employee of the Year Awardee for 2014 A professional with strong leadership and relationship-building skills. Used to working under pressure with minimal supervision. Excellent at juggling multiple tasks and working under pressure. Willing to take risks for self and team improvement. Has background in sales and marketing. Dynamic communicator who consistently exceeds goals and company expectations. I had been working for several Real Estate companies since I was 18, I started as an agent but eventually got promoted as the Sales Director/Account Manager. WORK EXPERIENCE The Results Companies Lipa City Quality Assurance Specialist (February 26, 2018 - July 31, 2019) Monitoring both Inbound/Outbound calls. Attend/Facilitate Daily and Weekly meetings with management team and clients to identify strengths and opportunities. Set up meetings/huddles monthly or as needed to ensure that the quality of the calls and to provide feedback/coaching if necessary. Evaluates by rating effectiveness; identifying training needs; developing training programs; conducting training. Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. To check if the call monitoring sheet is still effective. Start case studies to further improve the current process. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. IntegrityNet Pallocan West, Batangas City Marketing Team Leader - Telemarketing (July 1, 2017– September 26, 2017) Provide techniques and strategies for an effective lead generation. Creating training materials and giving training for their effective cold calling. Sharing tips for effective call handling. Oversee the team performance daily/weekly/monthly. Providing feedback on what went well and the areas of improvement. Engaging the team for motivation. Representing the company on clients meetings. Attending expo to showcase the products that we’re offering. Worked as a business development manager for product improvements. Sending updates to the team and director. Baycorp International 30thSt. corner 3rd Ave. Net Cube Bldg. Bonifacio Global City, Taguig Quality Assurance Specialist (April 1, 2016– February 2017) Monitoring both Inbound/Outbound calls. Manages the email response team for collections and customer service. Creating email template to make sure that it is still compliant. Set up meetings/huddles monthly or as needed to ensure that the quality of the calls and to provide feedback/coaching if necessary. Evaluates by rating effectiveness; identifying training needs; developing training programs; conducting training. Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes. To check if the call monitoring sheet is still effective. Attending management meetings to give updates/suggestions. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Portfolio Manager (March 16, 2015–March 31, 2016) An end-to-end process, charged with making direct contact with the debtor via the telephone and through written correspondence. In the instances that there is no valid contact information for the debtor, they will be tasked with utilizing various skip trace techniques to locate and contact the debtor. Effectively communicate and support the collection goals, while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts. Responsible for maintaining consistent contact with the client for the purpose of status reporting. Be able to communicate with debtors in a clear and professional manner on the telephone to assist them in finding solutions to resolve delinquent obligations. Responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. Make clear and concise notations on accounts to document your work after each telephone communication. Can review accounts for legal. Establishing good relationships with clients and customers. Creating plans/strategies on how to effectively collect debts and overcoming the customers’ objections. Collections Specialist (October 20, 2014–March 15, 2015) Handling Inbound/Outbound calls. Update all required information of the customer for future reference, make clear and concise notations on accounts to document your work after each telephone communication. Collecting debts and answering customers query. Skip Tracer (June 30, 2014 –October 19, 2014) Creating strategies on how to effectively generate leads or information of the debtors. Sending blind mail/e-mails and creating phone request to confirm. Make clear and concise notations on accounts to document your work after each telephone communication. JP Morgan Chase & Co. 31st St. Net Plaza Bldg. Bonifacio Global City, Taguig Financial Advisor (February 13, 2014 –June 4, 2014) Answering inbound calls. Helping clients plan their short and long-term financial goals. Upselling and giving options. Providing assistance for the customers query. Teletech Lipa 2nd Level of Robinsons Place Lipa City, Batangas Credit Management Collections (March 18, 2013 – November 29, 2013) Handling Inbound/Outbound calls. Update all required information of the customer for future reference, putting narratives on what transpired on the call. Collecting debts and answering customers query. Upselling and giving options. Euphoria Bar & Resto / Bel Piatto Café & Bistro Pallocan West, Batangas City Marketing Officer (July 9, 2012 – November 5, 2012) Plans events, creating marketing strategies and doing research. Oversee the team performance and making sure that all details are prepared before the event. Providing assistance to our clients, giving suggestions and following requests. EDUCATION Industrial Instrumentation and Process Control (October 2010 – June 2011) I&E Industrial Systems Services Inc. #788 Libjo Takad Batangas City, Philippines Certificate No.: 4200-11-ELC-B26-215 General Engineering (2006 – 2008) Batangas State University (Main) Batangas City TRAININGS/SEMINARS August 12-13, 2010Certificate of Completion on Twelve (12) hours CPE Seminar Company NameRushmore Management Systems - Land Use and Development - Torrens System of Land Registration - Real Estate Brokerage Principle & Practices - Subdivision Laws, Rules & Procedures - Joint Venture Concepts- JV Agreements - Site Location & Map Reading References available upon request.