Jhea Ceniza

Jhea Ceniza eCommerce Shopify VA, Customer Service jhea.ceniza - - ECOMMERCE EXPERIENCE Etsy Order Processor (2014) ● Fulfilling etsy orders related to customized phone cases. I manually place the order on the supplier's website. ------------------------------------------------------------------------------------------------------------------------------- Ebay Dropshipping Assistant (2015 - 2016) All Home Decor ● ● ● ● ● Processing orders Checking of inventory - daily checking of inventories on different suppliers Tracking orders + upload tracking numbers if available Data entry - record product sales and customer details on a spreadsheet Customer service - responding to customer emails regarding product inquiries, order status etc. ------------------------------------------------------------------------------------------------------------------------------- Amazon Checker (2017 - 2018) CG Trade ● Compare Amazon listing to supplier’s site and check for errors. -------------------------------------------------------------------------------------------------------------------------------------------------------- Shopify VA (2017 - 2021) Stuffify (2017 - 2018) 5 Shopify Stores ● ● ● ● ● ● ● ● Process Shopify orders via Dropified Communicate with Aliexpress suppliers to make sure orders are correctly placed and shipped. Import products using Dropified Add/edit/update product listings Data entry - enter order details in a spreadsheet for issues and resolve order issues Post products on Instagram, create engaging posts Pin products on Pinterest Create reviews ------------------------------------------------------------------------------------------------------------------------------------------ Evo Stores Ltd (2019 - 2020) 8 Shopify Stores ● ● ● ● ● ● ● ● Customer support - answering all tickets via Zendesk regarding order status, damaged item, product returns, replacements and refund. Manage Customer support staff Edit orders Handle returns, refunds and replacements Add/edit/update product listings Data entry - enter order details in a spreadsheet for issues Liaise with Aliexpress suppliers to resolve order issues Create discount codes ------------------------------------------------------------------------------------------------------------------------------------------- Green Globe Commerce (2020 - 2021) 5 Shopify Stores ● ● ● ● ● ● ● Import Products via Dsers Assemble Shopify Page Translate product descriptions to Danish/Finnish/Swedish Edit product images Add variants and make sure all product details are correct Create product reviews with photos Create bundles and discounts ------------------------------------------------------------------------------------------------------------------------------------------- TOOLS/ APPS/ SOFTWARE ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Shopify Loox reviews Help center FAQ Unlimited Bundles and Discounts Dropified Dsers Zendesk Freshdesk Slack Trello Clickup Evernote Lingvanex (translator) Dropbox Evernote G-suite ------------------------------------------------------------------------------------------------------------------------------------------- POINTS OF PRIDE 💎 being promoted as Customer Support Manager.. I started off as a customer support staff and with the rapid growth we added more support. Alongside, I had the opportunity to manage the customer support side of the business. 💎 always learning more.. In eCommerce or in most industries, you need to be flexible and learn to adapt to new situations. With this, I get motivated to discover and develop new skills. I’d love to always excel and find ways to become the best version of me. 💎 being commended by my clients.. Most of the clients were happy with my work. It makes me want to do more for them. I always think that “Your success is my success!” ------------------------------------------------------------------------------------------------------------------------------------------- EDUCATION Bachelor in Accounting Technology (2008 - 2009) shifted to another course University of San Carlos Bachelor in Secondary Education Major in English (2009 - 2010) University of Cebu -------------------------------------------------------------------------------------------------------------------------------