Jhea Ceniza

I am an all-around Shopify VA with skills supporting order processing using Dropified, checking and tracking orders, communicating with Aliexpress suppliers to resolve order issues, data entry, processing refunds according to the company policy, customer service, adding products on Shopify (tags, collections, price, and etc.) creating descriptions, editing images, adding variations and creating product reviews.

For the past years working as a Customer Support Specialist, I was promoted to Customer Support Manager. I reply to queries regarding shipping times, order status and tracking numbers as well as dealing with product returns, replacements and refunds while managing other Customer Support Staff.

With my professional working ethic and adaptability, I am confident that I can contribute to the success of your business. By always completing tasks and never stop learning new trends in the eCommerce industry. Finding ways to improve and implement better strategies for more sales and repeat customers.