Jhazmine Padilla

JHAZMINE PADILLA Chat Support Representative Cabuyao, Laguna |- |- SUMMARY Customer support professional with 2+ years' experience in chat support, quality assurance, and cash handling. Skilled in conflict resolution, multitasking, and customer engagement in fast-paced environments. Seeking to contribute to a dynamic support team. WORK EXPERIENCE Chat Support Representative TTEC - Sta. Rosa, Laguna | Jul 2023 – Apr 2024 Handled 40+ customer chats daily and resolving inquiries. Utilized ticketing tools and knowledge base systems to manage cases efficiently. Supported product inquiries, order management, and refund processing. Cashier/Gaming Assistant Match Point Gaming Center Inc. - Muntinlupa | Nov 2021 – Sep 2022 Processed payments accurately; conducted daily audits to ensure balanced cash flow. Assisted with gaming-related activities, including explaining rules, procedures, and promotions to customers. QA Assistant - Production Crew Monde Nissin Corp. - Sta. Rosa, Laguna | Nov 2020 – May 2021 Conducted quality checks on 1,000+ food products per shift; documented findings for improvement. Compiled and documented inspection reports, capturing detailed information on product quality and performance. Work Immersion - Auditor Octapro Management and Collection Specialist Inc. - Cabuyao, Laguna | March 2019 Verified accuracy and completeness of records and reports. Assisted in implementing audit recommendations and tracking progress. EDUCATION Bachelor of Science in Psychology (Second Year) University of Perpetual Help Jonelta | Sep 2022 - Apr 2024 Focus on human behavior, psychological theories, and development. ADDITIONAL INFORMATION Technical Skills: Live Chat Support, Ticketing Tools, Data Entry, MS Office, Google Workspace, Chat Automation, Customer Analytics, GDPR Compliance Languages: English and Tagalog Awards/Activities: Supreme Student Council Vice President -)