Jhazmine Padilla

I’m Jhazmine P. Padilla, a customer service professional with over 2 years of experience in chat support, quality assurance, and client communication. I’ve worked in high-volume environments where I handled live chat inquiries, resolved customer concerns, and maintained service excellence across multiple platforms.

My background includes working in the BPO industry, where I developed a strong foundation in customer handling, documentation, and support workflows. I’m confident in managing chat queues, navigating ticketing systems, and delivering fast, empathetic resolutions that align with company standards.

Key Skills & Tools:

✔Proven experience in live chat support, ticketing systems, and customer service workflows

✔Proven ability to manage 3–6 concurrent live chats while maintaining accuracy and professionalism​

✔Proficient in Microsoft Office Suite, Google Workspace, and data entry tools

✔Familiar with chat automation, customer analytics, and compliance protocols (e.g., GDPR)

✔Strong written communication, documentation accuracy, and time management

✔Comfortable working independently and meeting deadlines with minimal supervision

I’m passionate about creating positive customer experiences and contributing to operational success. I’m eager to bring my skills to a team that values professionalism, responsiveness, and results-driven support.

Let’s connect—I’d love to explore how I can help support your goals and deliver consistent value.