Jhazmine Padilla

My Portfolio JHAZMINE PADILLA “Helping businesses deliver excellent customer service through efficient chat and email support.” - Introducing WELCOME TO MY PORTFOLIO Page 02 of 13 Hello, my name is JHAZMINE PADILLA I am a Virtual Assistant specializing in Chat and Email Support, with over two years of experience in customer service, quality assurance, and administrative tasks. Skilled in handling multiple concurrent conversations, resolving inquiries, and managing support tickets, I ensure every customer receives professional and timely assistance. My strong organizational skills and adaptability allow me to thrive in remote work environments. you can call me JHAZ PROFESSIONAL EXPERIENCE Chat Support Representative | TTEC – Sta. Rosa, Laguna Handled 3–6 concurrent chat sessions daily with a focus on speed and accuracy. Processed customer orders, refunds, and account requests. Used ticketing tools and knowledge bases to manage support cases efficiently. Customer Service & Gaming Assistant | Match Point Gaming Center Inc. – Muntinlupa Assisted customers with inquiries about promotions, rules, and account concerns. Resolved customer issues in real-time, ensuring a positive user experience. Developed multitasking skills by managing front-desk operations while assisting multiple customers simultaneously — similar to handling concurrent chat sessions. Page 04 of 13 Auditing Intern | Octapro Management & Collection Specialist Inc. – Cabuyao Verified reports and supported implementation of audit recommendations. EDUCATION Bachelor of Science in Psychology (2nd Year) University of Perpetual Help Jonelta Focus on human behavior, psychological theories, and development. Page 05 of 13 CAREER HIGHLIGHTS ⭐ Delivered 40+ chats daily while managing 3–6 concurrent sessions. ⭐ Processed 100% error-free transactions as Customer Assistant. ⭐ Performed QA inspections on 1,000+ products per shift, ensuring high standards. Recognized for leadership and teamwork as Supreme Student Council Vice President ⭐ Page 06 of 13 CORE SKILLS MANAGING 3–6 CONCURRENT CHAT SESSIONS WHILE MAINTAINING ACCURACY AND PROFESSIONALISM RESPONDING TO CUSTOMER INQUIRIES VIA CHAT AND EMAIL WITH CLARITY AND EMPATHY APPLYING CONFLICT RESOLUTION TECHNIQUES TO DE-ESCALATE CUSTOMER CONCERNS HANDLING ORDER PROCESSING, REFUNDS, AND ACCOUNT MANAGEMENT THROUGH SUPPORT PLATFORMS CREATING AND UPDATING KNOWLEDGE BASE ARTICLES TO IMPROVE CUSTOMER SELF-SERVICE ENSURING COMPLIANCE WITH GDPR AND DATA PRIVACY REGULATIONS ME AS YOUR EMAIL AND CHAT SUPPORT VA A chat assistant can do more than just answer questions. Here are just a few things you can assign to me as your chat support virtual assistant. Page 08 of 13 What can I do for you as an Email & Chat Support Virtual Assistant? CUSTOMER SUPPORT The most obvious task to assign to me as your virtual assistant is customer support. Using your company’s knowledge base, I can provide your clients with the assistance they need. LEAD GENERATION AND QUALFICATION Although customer service is our main role, as your chat virtual assistant, I can also reach out to potential leads or qualify any leads I get using your chat software. After qualifying the leads, I can forward the leads to your sales team for nurturing and follow-up. FEEDBACK GATHERING AND MANAGEMENT Your chat inbox is a treasure trove of feedback and opinions from clients. To make the most of this feedback knowledge base, you can ask me, as your chat virtual assistant to keep track of useful feedback and send them over to you or your quality team. I can also ask your chat visitors or users to leave you reviews on your website or social media pages. What can I do for you as an Email & Chat Support Virtual Assistant? GENERAL CUSTOMER INQUIRIES PRODUCT INFORMATION TECHNICAL SUPPORT ACCOUNT MANAGEMENT COMPLAINT RESOLUTION CROSS-SELLING & UPSELLING Customer questions and concerns about goods, services, and policies are dealt with and answered. Help customers with technical issues, troubleshooting, and fixing issues with digital, hardware, or software goods. Taking care of customer complaints, making sure customers are happy, and managing the brand's image. LIVE CHAT SUPPORT Dealing with customers right away through chat boxes on websites or apps and answering their questions right away. Giving information about the product's highlights, specs, price, availability, and suggestions. Helping customers with things that have to do with their accounts, like recovering lost passwords, updating profiles, and managing subscriptions. Find chances to offer extra goods or services that go well with what a customer bought. EMAIL TICKETING Handling email questions from customers, keeping track of tickets, and making sure answers are correct and given on time. What can I do for you as an Email & Chat Support Virtual Assistant? BILLING AND PAYMENT SUPPORT RETURNS AND REFUNDS BOOKING & RESERVATIONS ASSISTANCE FAQ & KNOWLEDGE BASE ACCESS Answering questions about billing, handling payments, and fixing problems that have to do with payments. Help customers book trips, events, and meetings, as well as plan their schedules. SOCIAL MEDIA SUPPORT Responding to questions and worries from customers on social media platforms to create a strong online presence and gain access to a diverse and large customer base. ORDER CHANGES & MODIFICATIONS Help customers change their orders by changing the size, colour, or number. Helping customers make returns, get their money back, and file insurance claims. Helping customers with things that have to do with their accounts, like recovering lost passwords, updating profiles, and managing subscriptions. PRODUCT RECOMMENDATIONS Recommending good items or services based on what the customer wants and needs. SHIPPING & DELIVERY INFORMATION Giving details on shipping, how long it will take, and how much it will cost. TOOLS & PLATFORMS I’m proficient with Others: Chat Automation Tools, GDPR Compliance Awareness Let's work TOGETHER send Jhaz an email! Gmail:-CV & Video Introduction:-