Jhamelia Phillips

I am an industrious administrative team member with proven organizational, time management and multitasking abilities. I consistently seek ways to increase office efficiency and boost team productivity with exceptional administrative support. SPECIALIZATIONS WORK EXPERIENCE Administrative Support 2012 TO CURRENT VIRTUAL EXECUTIVE ASSOCIATE JHAMELIA PHILLIPS Administrative Support Office Supply Management Customer Service Email Management Administrative Assistant to two (2) Regional Managers simultaneously Handle incoming correspondence via Gorgias Manage and create workflow using Airtable Create orders and ensure order fulfillment via Shopify Oversaw office inventory and organized restocking of office supplies Sorted and distributed business correspondence to correct department or staff member Screened and handled high volume incoming and outgoing correspondence Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow Handled over 200 customer phone calls daily Created and distributed daily, weekly and monthly reports to relevant personnel Organized and dispatched daily work tasks to over 20 Field Officers Customer Service Support 2010 TO 2012 Promptly greeted guests upon arrival Accurately entered customer orders into the computer system Monitored customer flow to efficiently manage operations and prepare for new customers Oriented team members to the latest hotel services and implement guidelines to assist staff with introducing the hotel services to guests during the check-in process Technical Skills Airtable Gorgias G-Suite Email Management Calendar Management Customer Support Telephone Handling Microsoft Office Chat Support Blog Posting Communication Collaboration Email Support Shopify Shiphero