Jeza Lourenz A. Delizo Rivera

CA R E E R O B J E C T I V E S:     To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. Improve motivation and morale and to avoid unnecessary disruption and unhelpful side-effects. I am seeking the opportunity to expand my skill, knowledge and experience in a junior role. I am eager to learn and open to tackling a range of tasks. I am a strong team player and always complete tasks to a high degree of quality and to deadline. Q U A L I F I C A T I O N S:   RIVERA, JEZA LOURENZ DELIZO   Address: Blk-4 Lot-26 Abraham St., Francisco Homes II, City Of San Jose Del Monte, Bulacan E-mail add.-Mobile No.: -   High personal integrity, and able to relate to and create trust in all. Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve best performance of company. loyal and determined, task-orientated Excellent interpersonal skills - good communicator, leadership, high integrity. good interpersonal skills - works well with others, motivates and encourages emotionally mature and confident - a calming influence EDUCATIONAL BACKGROUND: YEAR ATTENDEND: TERTIARY- SECONDARY- PRIMARY- FAR EASTERN UNIVERSITY - DR. NICANOR REYES MEDICAL FOUNDATION - “BS Nursing” Fairview, Dahlia SIENA COLLEGE OF SAN JOSE City of San Jose Del Monte, Bulacan 1st year high school – 4th year high school SIENA COLLEGE OF SAN JOSE City of San Jose Del Monte Bulacan Kinder I & II; Grades 1-6 PROFESSIONAL BACKGROUND Marketing & Advertising Staff CHROME DAZZLER (April 23, 2008 – August 2009)  Receive calls for inquiries  Telemarketing (setting for an appointment, Introduction of the Companies Products & services)  E-mail Checking, answers all queries.  Prospecting – gathers all information for newly costumers  Assisting Walk-in Costumers  Appontment Setting, Lead generation TELEPERFORMANCE (September-) ** Customer Service Representative - Wellcare Health Plans ( 1year ) - Inbound and outbound ** Quality Analysts - Wellcare Health Plans ( 6 months ) - Sales Verifier / CPP ( Teleperformance USA) RESULTS MANILA (September 24 2012 – September 2013) ** Customer Service Representative / Sales representative Account : Virgin Mobile USA ** Tier 3 Analysts - Doing Admin Task TELETECH (February 2015- August 2015) ** Customer Service Representative , Sales & Billing Account : VERIZON - sales , billing and outbound calls HOMEBASE JOBS REFERENCE : Available upon Request IdialU - Agents respond to consumer inquiries, and there is no cold calling — instead you are supposedly contacting “warm” leads. There are both inbound and outbound agents needed on occasion. Health care insurance - Medicare Supplement Plan - Outbound calls for members who don’t have any Health Insurance Solar Panel Campaign - outbound call to a specific location and offer the solar panel services. Carnival Travel Promotion - Inbound /Outbound calls for travel promotion and if the client is interested will be transferring call to other department. Century 21 - INSIDE SALES AGENT - Calling leads in an expired listings and schedule an appointment if they still want to sell the property. Social Media - CUSTOMER SERVICE ASSOCIATE - Answering emails concerns, complaints and shipping tracks from Shopify. LCC - INSIDE SALES AGENT - Handles Circle prospecting leads .Calling those leads who signed into the website and offer to sell their property. MCS - VIRTUAL ASSITANT/ Lead Manager for Investors. - For sale by owners leads which we gather data and set an appointment for the client to make an offer to buy and/or sell the property. BROKER ASSIST YOU - VIRTUAL ASSISTANT/ISA -Calling leads that depends on the client (expired or FSBO) and set an appointment Here are the tools and CRM’s that we’ve used before: *Skipped Tracing *Calltools *Mojo *REI Skipped *Hubspot *Agent Locator *Calendly *Redx *Podio *Google sheets *Dropbox *Hubstaff *Slack *Google Drive *Espresso ADIDA - BUSINESS ASSOCIATES - Been calling clinics and institutions that requires laboratory and may use outside laboratory. BYTE SUCCESS - CUSTOMER SERVICE REP -Calling doctors office and make sure that they received the prescription that was faxed and be able to sign by the doctor and make medical notes. MORGAN FIDELITY ASSOC - The lead generator will go through a qualifying process of a few simple questions with the interested consumer. Then the lead generator will then transfer qualified consumers to a live representative for a more detailed explanation of benefits and the ultimate goal of closing qualified leads.