david,
Jez Jowensie
Solutions-focused, versatile individual with 7 years of
experience working as a CSR & Team Leader. Demonstrates
strong work ethic and leadership, excel in all aspects of
CUSTOMER SUPPORT
production operations. Skilled in leading high-producing
teams to increase productivity and efficiency.
636 Zone IV, Maliwalo, Tarlac City
TOOLS EXPERTISE
CRM
- Atlas
- Rio
- ASD
- Salesforce
- Samson
- DASH
- Gorgias
- Shopify
Microsoft Office
- MS Teams
- Word
- Excel
- Powerpoint
- Outlook
Communication
- Slack
- Discord
- Ring Central
- Skype
- Zoom
- Webex
Others
- Google Calendar
- Calendly
- Copy.ai
- Deputy
- C2
- VKB
- MyCSP
-
EDUCATION
TARLAC STATE
UNIVERSITY
BS CHEMISTRY
ACHIEVEMENTS
Top Coach in iQor Q3 & Q4 2021
Top Coach in Sitel Q1 & Q2 2020
Top Coach in Sitel Q3 & Q4 2019
Top Agent in Convergys 2016
OCT. 2018 - DEC. 2020
-
T-MOBILE WEB & ORDER SUPPORT | IQOR PH
TEAM LEADER
Conduct performance reviews, and performance
improvement plans for the company.
Do admin tasks. Supports, monitors, supervises,
coach, and develop CSRs to elevate team progress.
ATT INTEGRATED SERVICE MODEL | SITEL PH
TEAM LEADER / COACH
Monitored calls, KPIs, and metrics to provide
feedback, coaching, and reporting on data.
Collaborate with clients, managers, and coaches on
product changes/processes.
ASSOCIATE CHAT SUPPORT (CS) INTERNET |
SUTHERLAND
CHAT SUPPORT - MICROSOFT
OCT. 2017-OCT. 2018
-
JAN. 2021 - JULY 2022
EXPERIENCE
JUNE 2015 - JULY 2017
CONTACT
Respond to customers' inquiries relating to technical
issues, product specifics, company policies, and
procedures, and shipping & delivery.
First point of escalations via chat, and email.
Handling 2-3 tickets at the same time, and can close
80-100 tickets in a day.
ATT DIGITAL BROADCASTING | CONVERGYS
CUSTOMER SUPPORT & TEAM LEADER TRAINEE
Keep records of customer interactions, and
transactions, details on inquiries, complaints, and
comments, as well as actions taken.
Participates in team activities such as team huddles,
and up training.
