Davidson, Bt
Jewels
7, Thompson Crescent,
Shitta Surulere,
Lagos Nigeria.
(--
Field: People Operations. Customer Support (Cx).
LinkedIn here.
EXPERIENCE
TOOLS & SKILLS
1. Paystack (now owned by Stripe) — Customer Success.
Mastery of the Google suite &
Microsoft workspace.
JUNE 2023 - SEP 2024
Duties:
● Support Ticket Management: Used Zendesk CRM to communicate with
customers.
● Maintained client satisfaction ( 90%+ CSAT).
● Product walkthrough: Showed clients the features and practical use of
Zoom, Slack, Clickup, Loom,
Notion and other remote
workspace tools.
70 WPM.
CRM tools: Zendesk, Intercom,
Freshdesk, Hubspot.
our product via Google/zoom meetings.
● Issue escalation via Slack to other product departments as needed.
● Onboarded new customer support agents for the company.
Copywriting / Ux writing.
Python programming. Basic
HTML.
2. Chipper cash — Customer Success.
JUNE 2022 - JUNE 2023
Duties:
● Supported customers via live chat on Intercom CRM.
● Onboarded new customer support agents into our team.
● Supported customers via other channels - calls, emails and social
media.
● Created product support articles (and Macros) for user onboarding and
internal staff (on product knowledge, FAQs, “how to” articles).
3. Ditosell Logistics — Ux writer & PM intern.
APRIL 2022 - JUNE 2022 (freelance).
PROFESSIONAL CERTIFICATIONS
Skills Edge Consulting Ltd, Abuja:
- Certificate in Customer Service
Relationship Management, (CSRM)
2019.
- Certificate in Project
Management, 2019.
- Certificate in Human Resource
Relationship Management (HRM)
2019.
WEB DEVELOPMENT:
Programming Hub - Html & Python
Duties:
● Product story development
● Creating user personas, User stories.
LANGUAGES
English, Yoruba
● Lead writer for Ux copies, guiding other writers on using softwares like
Figma for text editing.
● Idea generation, screening and research
● Created FAQs for Careers page, About pages etc. for the website and app.
4. Jp Gramm Ltd (Consulting firm) — Customer support
/Social media manager
NOV 2020 - JUNE 2022
EDUCATION
University of Lagos —
B.sc
Mass-communication
FEBRUARY 2014 - FEBRUARY 2018
Second Class Honors
Duties:
● Received and managed customer bookings of our Short-lets on Airbnb
● Did research & marketing services for our startup.
● Negotiated prices for property rental & bookings.
● Developed financial strategies for our startup’s growth
● Monthly reports & Financial information management
REFEREES:
Patience Ndoro
Customer Operations Lead,
Chipper Cash.-
5. Deloitte & Touché: — Innovation Analyst
-
JAN 2020 - MARCH 2020
Duties:
Terry Pouke
● Evaluated business plans & pitch decks of grant aspirants seeking
Creative Lead, Sunbeam
funding by Tony Elumelu Foundation {T.E.F}
Product Studio
● Did Q.A on over forty business plans daily.
-
● Determined which ideas were worth investing in based on a standard
-
scoring system given by T.E.F.
6. CSBEE — Creative Communication Strategist
AUGUST 2018 - NOV 2018
Duties:
Product development (Product design, development of marketing
strategies using SMART goals, SWOT analysis, and other frameworks
relevant to the task at hand)
