Jewels

I'm Jewels Davidson, I'm a Customer Service professional with over 3 years of experience, working with tech-driven global companies (I have also worked in the hospitality industry). 

From my experience in marketing, it is much easier to retain (and multiply) an existing customer base, than it is to recruit new ones. So on the job, I work with the big picture in mind: to satisfy our customers, because they're our biggest advertisers. 

I have done customer support using live chat support, email support, phone calls and even video calls as needed - anything needed to support our clients across the globe. 

I have mastered people skills, and I have experience training and onboarding other customer support agents in best practices and product knowledge. 

I have used CRM tools including Zendesk CRM, Intercom, and Quillbot. I have a mastery of Google and Microsoft Workspace. I have also used Zoom, Slack,  Notion, Loom, Metabase, and other workspace tools for years. 

Although I live in Africa, all the teams I have worked with are global (details in my CV), so I seamlessly collaborate remotely across different time zones. 

I'm ready to bring my best to your company and I'm excited to see the impact we can make together!