JEWEL O. DULAY, 29
Registered Cost Accountant
Baguio City,--Bachelor of Science in Management Accounting
To be able to showcase my skills and experience and gain more knowledge for me to adapt to
new tasks in the future, needed by the company.
OBJECTIVE
QUALIFICATIONS and WORK EXPERIENCES:
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4 years being a General Virtual Assistant
Duties and Responsibilities:
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Customer Service Quality Manager
o Live Chat Team Leader
o Monitoring the team’s performance and applying improvements
o Submitting weekly reports
o Engaging with the director for the day-to-day operations
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Customer Service Representative
o Answer queries from customers through webmail, Amazon, eBay, Aliexpress,
Facebook, Skype, and personal emails through outlook and thunderbird
o Handles live chat via tawkto and Zendesk, and LiveChat Inc
o Responsible in resolving issues opened in eBay Cases, Ebay returns, Amazon A-Z
claims, and Amazon Returns
o Reaching out to customers who left negative and neutral feedback in our eBay and
amazon shop and making sure their issues are resolved for them to revise/remove
the said feedback
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Order Fulfillment
o Getting orders and marking them as dispatched (eBay, Amazon, Alibaba/AliExpress,
Fruugo, and Woocommerce -Wordpress backend)
o Forwarding orders to the designated team who packs the orders
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Dropship Manager - Handled Dropship and Wholesale account in Woocommerce
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Administrative Assistant – Assisted in product listings in our different online shops like
eBay, Amazon, and Woocommerce, stock updating and inventory checking
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Product Research
o Researching product ideas that we can apply in our items and later on sell it on the
market
o Checking electronic items through deals/flyers and special events like Black Friday
and Boxing Day Sales from a specific vendor (ex: BestBuy, Staples, Walmart) and
comparing their prices in Amazon. Analyzing if we can offer the said items in
Amazon for a cheaper price
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Real Estate Virtual Assistant
o Cold calling to prospect clients
o Responsible in generating reports regarding current tenants, newly vacated tenants,
and incoming tenants of all the properties
o Handled emails from tenants regarding any issue of the property they are renting
o Creates invoices monthly and making sure that all the tenants are paid
o Sets reminders ahead of time for:
▪ appointments monthly in checking and visiting the property
▪ moving-in of incoming new tenants
▪ moving-out of vacating tenants
o Handles enquires regarding home owners who wants to rent-out their properties
2 years in BPO Industry as an Accounts Payable Specialist (Graveyard Shift)
Duties and Responsibilities:
• Provide Customer Support for Business Units via Avaya phone and E-mails
• Receive requests for support via E-mail, telephone, fax or mail
• Evaluate root cause to identify systemic problems and implement corrective action
• Perform ad hoc reporting and special projects
• Abides by and performs to the best of my abilities all functions, duties and responsibilities to
be assigned by the Company in due course
• Complies with the orders and instructions given from time to time by the Company through its
authorized representatives
SKILLS and SOFTWARES:
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SAP CRM
Mailchimp
ASANA, Trello
Zoom, Slack, Skype, Google Sheets
MS Office (Word, Excel and PowerPoint)
Excellent in Customer Service, email/phone
Possesses an aggressive, dynamic but friendly and patient personality
Ability to plan and prioritize workloads and delegate accordingly
Computer literate and internet savvy
Quick to learn and open to new knowledge
Sociable, people-oriented, tactful and emphatic, and a good listener
Can work under pressure
Fluent in English language especially in writing
Excellent written and verbal communication skills
High speed encoder
Online Platforms/Accounts:
LinkedIn - https://www.linkedin.com/in/jewel-dulay-1b7b32104/
Onlinejobs.ph - https://www.linkedin.com/in/jewel-dulay-1b7b32104/
Website - https://summerfeels.wixsite.com/portfolio
