Jetro Dulay Carbonell

JETRO D. CARBONELL SUMMARY CONTACT-/- Manaoag, Pangasinan Agile and well-organized person with 2 years of professional experience in a private school as a College professor and Senior High School Teacher and more than 3 years experience in providing quality customer service for the customers. Skilled at dealing with sensitive situations and keen to support withorganizational and communication skills. WORK EXPERIENCE - College Instructor/ Senior High School-Virgen Milagrosa University Foundation Teacher - June 2015- June 2017 SKILLS ·Maintained regular office hours to help students with questions and provide educational support. ·Distributed course syllabus and responded to student questions and concerns regarding standards, material, grading and progression. Critical thinking Customer Service Associate - Concentrix, eBay NA Sell, Baguio City- May 2018- August 2019 Effective communication Ability to work well under pressure ·Provided primary customer support to internal and external customers in fastpaced environment. ·Answered customer telephone calls promptly and in appropriate manner. ·Assisted sellers with the new seller initiatives released ·Assisted buyers in placing their orders online ·Educated customers on promotions to enhance sales. Strong clients’ relations Customer Service Associate/Sales Representative- VXI, AT&T Mobility Sales and Services - July 2019-March 2020 Pasig City Order fulfillment ·Answered customer telephone calls promptly and in appropriate manner. ·Assisting customers regarding with their bill concerns and placing orders online. Customer complaint solution New Product information EDUCATION Primary - Reiland Christian School- Manaoag, Pangasinan Secondary - Family Child Development School- Manaoag, Pangasinan Tertiary - Vigen Milagrosa Universirty Foundation 2010 - 2015 San Carlos City, Pangasinan Customer Service Associate/Sales Representative - Sutherland Global Services, T-Mobile, Tarlac City - September 2021- March 2022 ·Meeting or exceeding sales goals. ·Helping determine pricing schedules for quotes, promotions, and negotiations. Medical Virtual Assistant- My Sahay Global Incorporated (Seva MedCare) Makati City - August 2022 to September 2023 Assist patients with their appointment cancellation, rescheduling and prescheduling. Assist patients with their meds refill. Scrub Doctors schedule for the day and the whole week. Register new patients to get an appointment with a provider. Answer phone calls to assist patients with their concern. Aetna- MED D- Continuum Global Services November 2023-November 2024 Assist patients with their medications Process refill Test Claim for Medications Copay Update Patient’s information Process Prior Authorization