Jetro Dulay Carbonell

I am been part of BPO world for more than 4 years now. I am also been a Medical Virtual assistant for 2 year. I am a dedicated Medical Virtual Assistant and Customer Service Representative with a passion for supporting healthcare professionals and ensuring excellent customer experiences. With experience in administrative tasks, patient management, and medical record handling, I thrive in helping healthcare providers streamline their workflow and focus on patient care. My expertise includes managing appointments, processing insurance claims, and providing timely communication for both patients and providers.

In addition to my medical support background, I have a strong foundation in customer service, where I excel at problem-solving, managing inquiries, and resolving concerns efficiently. My ability to adapt to various systems, work independently, and maintain a high level of professionalism has allowed me to build strong working relationships and contribute meaningfully to the success of both medical teams and customer-facing environments.

I am committed to offering exceptional service while ensuring confidentiality and accuracy in every task.

Let me know if you’d like to make any adjustments!