Jesus M. Balingasa Iii

   Jesus M. Balingasa III (- |-| 31 years old | Quezon City, National Capital Reg Current Sr. IT Service Helpdesk Support, The Newberry Group Education STI College Fairview Bachelor's Degree, IT (Oct 2013) Nationality Birth Date Gender Age Civil Status Citizenship Philippines April 7, 1989 Male 31 Single Filipino Experience   2020 – Present 2018 - 2020 2015 – 2018 Sr. IT Service Helpdesk Support, The Newberry Group PremierBPO, Inc. | National Capital Reg, Philippines Working as a Sr. IT Service Helpdesk for the Newberry group campaign wherein we act as Tech support Helpdesk, IT Administration and Incident management for the Newberry Group’s clients located in Maryland USA, clients range from the health industry, Government services, Law firms, Accounting firms, Insurance firms, Real Estate companies etc, we cater to general desktop support,, software and hardware troubleshooting of desktop issues, network connectivity issues, determining if a client should be routed to other IT resources for escalations or for appropriate support, assists with incident management affecting the productivity of client devices or workstations, providing password resets and setting up new users in AD, managing client O365 and Exchange and licenses, supporting network printers, scanners, ensuring the security of company issued or client machines by installing latest anti-virus software and teaching users on how to protect their device from harmful malwares etc, assisting with connection issues, VPN issues or setup, setting up group policies, windows updates, setting up remote access from Terminal server or client computer, mapping drives, in charge as well in doing back ups from client servers. Free Lance, Web Designer & Programmer Working part time as Free lance programmer and Web Designer for multiple clients on a contractual basis Used Word Press and various programming languages to accomplish projects on the agreed time frame Technical Support, IT Operations Convergys Philippines Services | National Capital Reg, Philippines Site IT which ensures the day to day function of the sites desktops, laptops and other devices most specially for production, maintaining latest updates are constantly installed through system center and SCCM, first line of defense on-site assistance against system outages coordinates closely with other IT entities (Incident Management, Project Management etc.), ensuring File servers and backups are constantly updated as well as backup tape inventory, on-site support for client and executive visits, on-site support for Convergys employees having issues with LAN Profiles, Network, Hardware and software concerns, provides troubleshooting to determine proper resolution, monitoring and maintaining network connectivity of the site as well as hub rooms and data center integrity to ensure it meets compliance standards, first hand in planning and deployment for projects required by client, coordinates with third party vendors and assists in purchasing IT hardwares (peripherals, network cables, etc.) whenever needed. 2014 – 2015 IT Service Desk, IT Operations Convergys Philippines Services | National Capital Reg, Philippines   An internal IT position that Provides technical, credentials and network assistance to clients, agents & supervisory level and Managerial level employees within Convergys and subordinate companies globally through phone email and chat. Works closely with other IT resources when system outages arises. 2013 – 2014 Technical Support 1 | Subject Matter Expert Email Gatekeeper | Microsoft O365 Commerce Convergys Philippines Services | National Capital Reg, Philippines  Started working for Convergys as a Technical Support Agent for Microsoft where we assist customers with their issues with regarding minor software issues, upgrade to Win 8 – 8.1, installation, update and download of MS Office suites and O365, for my consistent passed metrics as an agent I was promoted to an Subject Matter Expert (Email Gatekeeper) post in O365 commerce email team to work with ensuring tickets was handled by agents in a timely manner, rerouting out of scope cases to appropriate work groups and monitoring the health of our tickets pending on our queue, also provides assistance and mentoring for my team Education, Certifications & Trainings 2009 - 2013 STI College Fairview Bachelor's/College Degree in Information Technology | Philippines Web Design, Programming & Computer Networks   Experienced programmer and Web Designer, Project Leader and knowledgeable in Computer Networking LAN connections, Switch & Router configurations.       Jul 2013 University of the Philippines, Diliman Quezon city Short Course Certificate in Information Technology | Philippines JAVA EE   Mar 2015 Sept 2015 Oct 2016 Studied specifically the use of JAVA EE programming, constructed an online ordering system using a variance of programming languages in 1 code compiling application software. University of the Philippines, Diliman Quezon city Short Course Certificate in Information Technology | Philippines Course CCNA1(Cisco Certified Network Associate 1) Studied CCNA 1 and its network fundamentals, how to design and implement a network, basic security and configuration of devices (Routers, Switches and computers), how to make your own cables (STP, UTP and console cables), Subnetting, and accessing routers and switches through Telnet and secured SSH. University of the Philippines, Diliman Quezon city Short Course Certificate in Information Technology | Philippines Course CCNA2(Cisco Certified Network Associate 2) Studied CCNA 2 Routing and Switching, how to secure a system using OSPF & Access control list. Configuring routers and switches, IPv4 and IPv6. University of the Philippines, Diliman Quezon city Short Course Certificate in Information Technology | Philippines Course CCNA3(Cisco Certified Network Associate 3) Studied CCNA 3 Routing and switching: Scaling Networks, how to configure a working network using routers, switches and modems with wifi and security.   Jun 2017 University of the Philippines, Diliman Quezon city Short Course Certificate in Information Technology | Philippines Course CCNA4(Cisco Certified Network Associate 4) Studied CCNA 4 Routing and switching: Scaling Networks, how to interconnect networks. Sept 2019 Eyenet IT Training Center, Cubao Quezon City Short Course Certificate in Information Technology | Philippines Course CCNA Boot Camp(Cisco Certified Network Associate 200 – 125) Enrolled in bootcamp in preparation before taking the CCNA version 200 – 125 certification examination. Apr 2018 Deciphering a Hacker’s Code | ePLDT ePLDT | Shangri-La at the Fort Attended this seminar hosted by ePLDT with the presence of Kevin Mitnick for a thorough discussion and exclusive look into the minds of cyber security attackers. Skills Knowledgeable and can operate SCCM (System Center Configuration Manager) Adept in Microsoft Office 2010, 2013, 2016 & Office 365 O365 Licensing O365 Admin center Knowledgeable in Windows XP, Vista, 7, 8, 8.1 & 10 Powershell Scripting & Batch Scripting Windows Server 2008 and 2012 usage (local back up jobs using ARCserv and running batch files for mass installation of new applications) Active Directory, DNS and DHCP setup and configuration (Domain Controller) Knowledgeable in MS Azure VPN (Barracuda, SonicWall NetExtender, Global VPN Client) Datto Back up Atera RMM Software Network Printes, Scanners Share Drives Connectwise ticketing system Always finds a way on handling a ticket even if no configurations And knowledge base available Corrupted foel resorations Knowledgeable in Citrix Zenapp Knowledgeable in VMware, Hyper V Remote tools (RDP, LogMeIn, Teamviewer, GotomyPC & Bomgar) Ethernet LAN Cabling Code Editor Eclipse DNS, DHCP & DFS Group Policy Configuration of Routers and Switches with basic security setup including WAP (Wireless Access Point), OSPF and Access control List (CISCO) VLAN setup Technical Troubleshooter (PC Hardware, iPad, Software & Network) Workstation configuration, setup and security Experience in Incident Management (client facing, Root cause analysis & documentation) IT Ticketing system (Connectwise, HP Service Manager software, Servicenow & Altiris) Symantec (SDCS & VIP) Project Management (Migrations, Change, Stacking, Planning, Implementation & Setup) Knowledgeable and can operate HPAM inventory system (HP Asset Management Inventory) Customer service experience JAVA Programmer (JAVA Enterprise Edition) Net Beans, Visual Basic Word Press PHP MySQL Experienced I.T. Administrator in a fast paced BPO Environment Basic Knowledge in ITIL process IP Phone setup and deployment (Avaya, Cisco & Nortel) A Team player always has a “Can Do” Attitude & Goal oriented person Can drive both automatic and manual transmission 4 Wheeled (Sedan & SUV) and 2 Wheeled (Motorcycle) Vehicles About Me Email Mobile Number -(- Address Interests #17 Aynor St. North Fairview Park Subdivision, Quezon City, 1121, Quezon City, National Capital Reg, Philippines Basketball, Net Surfing, Cars, Motorcycles & Watching Movies     REFERENCES: Mr. John Erwin Aro Team Lead | The Newberry Group PremierBPO Inc, Philippines Eastwood City, Libis- Mr. Gabriel F. Villorente Mr. Crispin Cajuguiran Senior Embedded Systems Training Officer III Client Operations Manager UP Information Technology Development Center IBM Business Services University of the Philippines Diliman, Quezon City -(- /- Mr. Noel Benedict Ramos Mr. Jesus Paguigan CCNA Instructor CCNA Bootcamp Instructor UP Information Technology Development Center Eyenet IT Training Center University of the Philippines Diliman, Quezon City Cubao, Quezon City 1101 - (- /-