Jesus M. Balingasa Iii

Started working in a BPO industry after graduation last 2013 as a technical support representative for Microsoft campaign which handles OS installation, upgrades, troubleshooting and O365 installation for North American clients, i was promoted into an internal post in my previous company as an IT service desk which supports our company's employees with regards to technical support, password resets, outages and incident management was later on promoted to being one of the onsite IT's which supports the whole site with regards to desktops, laptops, tablets, mobile, switches, ip phones, maintenance, auditing, incident management, network outages, application issues, we also do support multiple clients (campaigns) assigned in our site, acts as IT administrator as well which creates, updates and deletes employee accounts in the system skillsets listed below.

·         Knowledgeable and can operate SCCM (System Center Configuration Manager)

·         Adept in Microsoft Office 2010, 2013, 2016 & Office 365

·         O365 Licensing

·         O365 Admin center

·         Knowledgeable in Windows XP, Vista, 7, 8, 8.1 & 10

·         Powershell Scripting & Batch Scripting

·         Windows Server 2008 and 2012 usage (local back up jobs using ARCserv and running batch files for mass installation of new applications)

·         Active Directory, DNS and DHCP setup and configuration (Domain Controller)

·         Knowledgeable in MS Azure

·         VPN (Barracuda, SonicWall NetExtender, Global VPN Client)

·         Datto Back up

·         Atera RMM Software

·         Network Printes, Scanners

·         Share Drives

·         Connectwise ticketing system

·         Always finds a way on handling a ticket even if no configurations

And knowledge base available

·         Corrupted foel resorations

·         Knowledgeable in Citrix Zenapp

·         Knowledgeable in VMware, Hyper V

·         Remote tools (RDP, LogMeIn, Teamviewer, GotomyPC & Bomgar)

·         Ethernet LAN Cabling

·         Code Editor

·         Eclipse

·         DNS, DHCP & DFS

·         Group Policy

·         Configuration of Routers and Switches with basic security setup including WAP (Wireless Access Point), OSPF and Access control List (CISCO)

·         VLAN setup

·         Technical Troubleshooter (PC Hardware, iPad, Software & Network)

·         Workstation configuration, setup and security

·         Experience in Incident Management (client facing, Root cause analysis & documentation)

·         IT Ticketing system (Connectwise, HP Service Manager software, Servicenow  & Altiris)

·         Symantec (SDCS & VIP)

·         Project Management (Migrations, Change, Stacking, Planning, Implementation & Setup)

·         Knowledgeable and can operate HPAM inventory system (HP Asset Management Inventory)

·         Customer service experience

·         JAVA Programmer (JAVA Enterprise Edition)

·         Net Beans, Visual Basic

·         Word Press

·         PHP

·         MySQL

·         Experienced I.T. Administrator in a fast paced BPO Environment

·         Basic Knowledge in ITIL process

·         IP Phone setup and deployment (Avaya, Cisco & Nortel)

·         A Team player always has a “Can Do” Attitude & Goal oriented person

·         Can drive both automatic and manual transmission 4 Wheeled (Sedan & SUV) and 2 Wheeled (Motorcycle) Vehicles