Jessie Mae
Pauline Yao
Virtual Administrative
Assistant
EDUCATION
Bachelor of Business
Administration
University of San Agustin
2014 - 2018
CORE SKILLS
Admin Support
Chat and Email
Communication
Customer Support
Inbox and Calendar
Management
Digital File Organization
Research
Time Management
Attention to Detail
Process Improvement
TOOLS & PLATFORMS
Communication: Slack,
Zoom, Google Meet
Customer Support: Gmail,
Gorgias, Freshdesk
Project Management:
ClickUp, Notion, Asana,
Trello, Airtable
File Management: Google
Drive, Dropbox, OneDrive
E-commerce: Shopify,
Shippo, Faire, Shipfusion
Research & Other Tools:
Canva, ChatGPT, Clockify,
Hubstaff
Proactive and detail-oriented Virtual Administrative Assistant
with 7 years of experience supporting business owners and
remote teams. Skilled in inbox/calendar management, customer
service, task tracking, internal communication, and digital
organization. Highly adaptable and efficient, with proven
experience using a wide range of remote tools and platforms.
Actively seeking a long-term remote role in virtual assistance or
customer support.
WORK EXPERIENCE
Virtual Assistant
2022 - 2025
USource Global Services Inc.
Worked with various clients assisting with administrative tasks,
customer service, and project coordination.
Handled a wide range of responsibilities, including managing
inboxes, calendars, digital files, and created internal documentation
(SOPs).
Maintained compliance documentation and scheduled meetings.
Administrative Assistant
2019 - 2021
Liege Motorcyle Parts
Performed clerical duties and bookkeeping tasks.
Managed online product postings, responded to customer inquiries
both online and in-store.
Provided support in store management.
Subtitle Editor (Part-time)
2021
ByteDance
Provided and edited subtitles for various audio from YouTube and
TikTok.
Administrative Assistant
2018 - 2019
AMLC Builders Construction and Supply
Managed file organization and data encoding.
Assisted in payroll processing and documentation of financial
transactions.
Supported day-to-day admin operations.
