Jessie Mae Pauline Yao

I have worked in administrative roles for the past 7 years, and for the last 3 years, I have been working remotely as a Virtual Assistant. My focus has been on customer support, inbox and calendar management, and light project coordination. I have worked with eCommerce brands and service-based clients, handling support tickets, documenting SOPs, and keeping things organized. I’m self-managing, empathetic, and solution-oriented. I enjoy streamlining systems and making sure the day-to-day operations run smoothly. I adapt quickly to new tools, and I’m passionate about long-term remote collaboration.