JESSIE DEL BARRIO
CUSTOMER SERVICE | TEAM LEAD
ALL ABOUT ME
I am ambitious, a team player, and
driven with my goals. I have 7 solid
years of experience in customer
care and helping people is really my
passion ever since. I've learned that
providing genuine customer service
always starts with a human touch
and personal interaction. 'Cuz at the
end of the day, satisfied and happy
customers choose to stay and
spread the word of mouth.
SPECIALIZATIONS
-
Customer Service
Technical Support
Outbound Calling
Inbound Inquiries
Data Entry
Multi-Tasking
Online Research
Chat Support
Billing Expert
Escalations
Supervisory and Leadership Skills
Coaching and Development
Canva Designs
Basic Graphic Designs
GET IN TOUCH WITH ME
Skype: live:.cid.b47c7a8cefee52db
Mobile: -
Email:-Gmail:-Linkedin:
www.linkedin.com/in/jessiedelbarri
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PREVIOUS EDUCATION
UNIVERSITY OF THE ASSUMPTION
College of Accountancy, 2002 - 2003
I was an undergraduate of BS in Accountancy in the year-
because of financial issues. I chose to work at that time to help my family.
WORK EXPERIENCE
CUSTOMER SERVICE TEAM LEAD
TTEC (Former Teletech), Dec. 2018- Jan. 2021
- Sending daily attendance to my Manager via Outlook email
- Facilitate huddle to discuss the successes and opportunities of the team
and get their insights
- Provide real time support to the team about the products and processes
- Monitor agent's chats and calls using an internal platform and provide real
time feedback
- Listen and observe agent's customer interaction and upload them using an
internal tool for QA purposes
- Take escalated calls or chats to satisfy customers
- 1 on 1 coaching to help the team improve and achieve their target KPI's
- Facilitate training during team meetings for new products and promotions
- Analyze stats and create an action plan on where to improve
- Calibration with US clients regarding customer experience
- Sending end of day report to my Manager
CUSTOMER SERVICE EXPERT
TTEC (Former Teletech), Feb. 2017 - Nov. 2018
-
Answer inbound inquiries and questions about the product
Provide details about basic and complex billing
Process orders and refunds using an internal tool
Troubleshooting for tech issues
Process several account changes as per customer request
Create ticket for unresolved issues using an internal platform
CUSTOMER SERVICE REPRESENTATIVE
IQOR, Jul. 2014 - Jan. 2017
- Answer inbound inquiries and questions about the product
- Provide details about basic and complex billing
- Process several account changes as per customer request
- Troubleshooting for tech issues
