Jessica Pedroso

Jessica Pedroso Customer Success Specialist PROFILE With over 10 years of expertise in communications and customer service, I've empowered companies worldwide to showcase their value and elevate client satisfaction. Fluent in Spanish and English, I lived abroad for 4 years using both languages professionally. As the owner of “La Cocina de Jessi”, a 5-star rated business, I consistently delivered customer-centric experiences - 80% of customers highlighted the “excellent attention and overall experience”. I’m absolutely focused on customer satisfaction. WORK EXPERIENCE Customer Success (LATAM) Involves | Sep.2023 - Oct.2025 Responsible for client analysis, expansion opportunities and project execution, reducing churn while ensuring customer success and retention. Exceeded NMRR and CSQL targets by over 200% in Q1, Q2, Q3/2024, and also Q1/2025 driving sustained growth and consistently surpassing performance expectations. Partner Success Executive Pulsus | Sep.2021 - Sep.2023 Managed +140 partners daily for 2 years, successfully coordinating requests and maintaining a retention rate of over 150%. Customer Onboarding - LATAM/EMEA Neogrid | Jan.2019 - Sep.2021 Delivered exceptional service to large industries in Latin America, driving customer success and engagement through remote and in-person training sessions. Responsible for driving success in key accounts, including Elanco LATAM, Unilever NOLA (North Latin America), and MSD LATAM. Owner La Cocina de Jessi (Argentina) | Dec.2016 - Dec.2018 I was responsible for managing the business end-to-end. Account Manager - Worldwide Freelancer.com (Argentina) | Mar.2016 - Dec.2016 Served as the primary contact for global startups and small businesses, helping them select top freelancers for their projects. Highly praised and recommended by both freelancers and employers on LinkedIn for exceptional collaboration and results. Account Manager YOP (Argentina) | Sep.2015 - Mar.2016 Managed marketing campaigns for high-potential companies, focusing on engaging top users and developing sales strategies. Successfully added over 70,000 SKUs to the marketplace. Partner Service Advisor SAP Labs Latin America | Mar.2012 - Mar.2015 Led 40+ SAP channel partners creating customized development paths based on individual needs. Specialized as the main contact for SAP Business One in Latin America, localizing campaigns, leading training sessions, and simplifying complex topics for partner accessibility. Conducted diversity workshops and promoted inclusion, fostering innovation by valuing individual differences. Communications Intern SAP Labs Latin America | Mar.2010 - Mar.2012 Led internal communications in English and external communications in Portuguese, leveraging bilingual skills to engage diverse audiences EDUCATION HARD SKILLS UX Writing Coderhouse | 2022 - Argentina (Passed with 10/10 - TOP 10 perfomer in the class) Bachelor in Journalism Unisinos | 2015 - Brazil (Passed Cum Laude - 10/10) Salesforce, Hubspot, SenseData Trello, Monday.com, Confluence Zoom, Slack, Google Meet SurveyMonkey, Google Forms Miro, Figma, Canva SOFT SKILLS Business Technical School (Emphasis in Computing) Colégio Marista Pio XII | 2010 - Brazil (Passed Cum Laude - 10/10) /jessicapedroso Communication Problem Solving Relationship Management Strategic Thinking Adaptability