Jessica Pedroso

I’m a results-driven professional with over 10 years of experience in Customer Success, Account Management, and Client Relations, helping companies across Latin America, Europe, Africa and the U.S. build long-term partnerships based on trust and communication.

As a trilingual communicator (English, Spanish & Portuguese), I specialize in connecting people, solving complex issues, and creating smooth customer experiences that truly make an impact.

Throughout my career, I’ve worked with

• Exceeded retention and satisfaction goals by 200%
• Managed +140 partners daily, keeping a 150% retention rate.
• Supported major clients like Unilever, Boehringer Ingelheim, MSD Latam, SAP, and Elanco LATAM, delivering top-tier service and engagement.

In addition to my Customer Success background, I also provide freelance support for administrative and creative tasks, including:

✅ Email handling & scheduling

✅ Data entry & CRM updates (Salesforce, Hubspot, Monday.com)

✅ Translation (English, Spanish, Portuguese) & transcription

✅ Voice-over and writing projects

Clients describe me as empathetic, reliable, and proactive — someone who makes their day easier and their business stronger.

If you’re looking for a professional who brings heart, clarity, and excellence to every interaction, let’s connect.