JESSICA IKOKO
Asaba, Nigeria •- •-LinkedIn VIRTUAL ASSISTANT
SUMMARY
s an entry level Customer service Visual Assistant, I achieved a 20% increase in customer satisfaction by
A
expertly guiding clients in selecting and styling products.My responsibility involves addressing visual queries and
resolving 95% of issues on the spot, enhancing a seamless experience. My strong communication skills and keen
attention to detail will ensure a consistent 30% boost in repeat customer visits
CORE SKILLS
● Data
Entry and
anagement
M
● Communication
● Technical Troubleshooting
PROFESSIONAL EXPERIENCE
VsavvyLagos, Nigeria.
● Multitasking
and Time
anagement
M
● Effective communication
● Product and Service
knowledge:
● Empathy
and patience
and Flexibility
● Problem Solving and Critical
Thinking
● Adaptability
July 2024 – Present
Customer Service virtual Assistant
● Resolved 20+ students' inquiries daily through email and chat, tracked and reported issues for escalation, maintained
detailed records of 100+ interactions,and assisted with administrative tasks for efficient I also implemented a feedback
system, increasing student satisfaction scores by 20%.operation.also implemented a feedback system,increasing student
satisfaction scores by 20%.
DUCA my TION
E
DELTA STATE UNIVERSITY DELTA STATE UNIVERSITY,AbrakaAbraka, Nigeria NigeriaJanuary 2022
January2022
Bachelor of Science in Pharmacology and therapeutic Bachelor of science in Pharmacology and
Therapeutics
CERTIFICATIONS & OTHER
●
English(Native)
volunteered at Vsavvy Academy as a customer service representative ,.managed the front desk,welcomed students
and guests,coordinated quality communication between the student and the administrative staff.
● I
