Jessica Ikoko

As an entry-level Customer Service Representative and Administrative Virtual Assistant, I bring a fresh, motivated approach to supporting your business. My experience has taught me the importance of effective communication and meticulous organization in creating a seamless customer experience and maintaining smooth operations.

As a Customer Service Representative, I’ve handled inquiries through phone, email, and chat, always prioritizing clear and empathetic communication. I understand that every interaction with a customer is an opportunity to build trust and loyalty, so I focus on active listening and problem-solving to ensure their concerns are addressed promptly and professionally. Whether answering questions, resolving basic issues, or providing information, I strive to make every customer feel valued and heard.

As an Administrative Virtual Assistant, I’ve gained practical experience in managing essential tasks that keep your business running efficiently. From scheduling appointments and coordinating meetings to performing accurate data entry and managing email correspondence, I’m committed to ensuring that the administrative side of your business is well-organized and productive. My attention to detail helps me manage multiple tasks effectively, and I’m comfortable using tools like Microsoft Office, Google Workspace, and CRM systems to support my work.

What sets me apart is my enthusiasm for learning and growing in these roles. I’m eager to take on new challenges and develop my skills further, whether it’s mastering new software, refining my customer service techniques, or finding more efficient ways to handle administrative tasks. I’m dedicated to providing reliable, high-quality support that contributes to the success of your business.

While I’m beginning my career, my commitment to excellence and proactive approach make me a valuable addition to any team. I’m excited to bring my energy, skills, and dedication to your business, helping you achieve your goals and deliver outstanding service to your customers.