Jessica Giardina

I am Jessica-Marie Giardina, a seasoned professional with a rich background in operations management, strategic planning, and client relations. My diverse career spans over a decade and includes significant roles in agency management, event planning, and hospitality, both domestically and internationally.

In my most recent role as an Agency Manager at Joyy Inc., I led a remote team to align with organizational goals and client needs. My responsibilities included developing strategic plans that drove agency growth, managing client acquisition, and overseeing project management. I leveraged data visualization tools and SQL to generate actionable insights, optimizing service delivery and fostering cross-functional collaboration. My focus was on enhancing performance metrics and adapting processes based on client feedback, which contributed to significant improvements in service efficiency and client satisfaction.

Prior to Joyy Inc., I worked as a Conference Event Manager at Glen Cove Mansion, where I managed the end-to-end planning and execution of high-profile events. This role required meticulous logistical coordination, budget management, and team oversight. I adeptly utilized virtual event platforms to adapt to changing client needs, ensuring seamless and accessible event experiences.

My tenure as an Executive Office Manager at Energy Smart Contracting involved overseeing project timelines and financial targets. I implemented reporting systems and analyzed data to support strategic decisions, achieving key financial objectives and process improvements. My ability to manage communications and maintain effective filing systems was instrumental in streamlining operations and supporting organizational goals.

In Dubai, I served as a Procurement & Logistics Manager at Create Hospitality, where I managed procurement and logistics for a luxury restaurant. I developed systems for inventory and financial tracking, optimized procurement processes, and coordinated with contractors for equipment management. This role sharpened my skills in supplier relations and operational efficiency.

Earlier in my career, as a Restaurant Manager at Ace Concept and Manager at The Cheesecake Factory, I successfully opened and managed high-traffic restaurants in Dubai. I enhanced marketing strategies, improved cost efficiency, and led teams to drive significant sales growth. My hands-on approach to training, inventory management, and client relations significantly contributed to business success.

I hold a Bachelor of Professional Sciences in Hotel and Hospitality Management and an Associate of Science in Culinary Arts from the New York Institute of Technology. My skills in data analysis, project management, and communication have consistently enabled me to achieve and exceed objectives. I am passionate about leveraging my experience to drive growth and deliver exceptional results in dynamic environments.