Jessica Friday
Executive | Administrative| Personal | Virtual Assistant
Professional Summary
Strategic Executive Assistant with 3+ years of experience supporting executives in highgrowth environments across hospitality , automobile trading and nonprofit sectors.
Known for creating clarity, improving operational efficiency and designing scalable
workflows that reduce delays, strengthen communication and support executive
decision-making.
Skilled in calendar management, project coordination, digital documentation, SOP
development, CRM tools and inbox optimization. Passionate about helping leaders work
smarter and enabling teams to operate with predictability, transparency and speed.
Above all I am reliable, confidential and focused on measurable impact.
Core Skills
Operations Management
Executive Support & Calendar Management
Process Documentation & SOP
Workflow Optimization
Customer Support
AI Prompt Engineering
Project & Task Coordination
Inbox Management & Communication Filtering
Meeting Preparation & Minutes
Research, Reporting & Insights
Digital File & Cloud Organization
CRM & Digital Tools: Microsoft 365, Google Workspace, Notion, Trello, Slack,
WhatsApp, IG/X
Professional Experience
Executive Assistant — HR & Administrative Support | (Non-Profit)
Contract / 2024 – Present
Standardized and cleaned 1,200+ HR and operations records; cut retrieval time
by 40% and reduced data-related errors.
Redesigned onboarding workflow; shortened document turnaround from 48 - 12
hours, improving new-hire readiness..
Managed executive calendar, inbox, and communications to reclaim 6–10
hours/week for leadership.
Drafted offer letters and employee communications that reduced revision cycles
by 30%.
Proactively identified and resolved recurring admin bottlenecks, preventing
escalation.
Executive Assistant — Data Operations| (Hybrid) 2022 – 2023
Processed 1,000+ monthly data entries at 98% accuracy, ensuring quality for
downstream reporting.
Reorganized shared drives and filing systems, improving file retrieval efficiency
by 50%.
Supported HR admin tasks: formatted documents, updated policies and
completed compliance checks.
Executive Assistant (CSR)| (Remote)
2023 – 2024
Achieved 95% customer satisfaction through empathetic, solution-focused
support and clear documentation.
Updated 800+ CRM profiles; improved data reliability and reduced duplicate
tickets by 22%.
Implemented structured follow-up processes, increasing task completion
rates by 35%.
Authored response templates and SOP that reduced average reply time and
boosted team consistency.
Education
Kaduna State University | Sociology | 2023
Certifications
Professional Diploma Of the Executive Assistant by Udemy
Digital Witch I.T Support.
Executive Assistance Training by She Leads Africa
Start Writing Prompt Like a Pro by Coursera
ChatGPT For Everyone by Learn Prompting
Jobberman Soft Skill Training
Leadership Training (Job Center Nigeria)
Tools & Technology
Google Workspace (Gmail, Sheets, Docs, Drive) • Microsoft Excel (formatting & cleanup)
ClickUp (spaces, dashboards, automations) • BambooHR •Notion • Trello Slack • Zoom
CRMs (HubSpot and Freshdesk) • ChatGPT / AI prompt engineering
Soft Skills
Empathetic
Detail-focused
Highly organized
Calm under pressure
Proactive problem-solve
Confidential & trustworthy
Cross-functional collaborator
Clear written & verbal communicator
