JESSICA (JESSI) ENGELKE – Systems Strategist | OBM
Kirkland, WA |- |-| www.linkedin.com/in/jessi-engelke
SUMMARY
Accomplished Software Consultant with a track record of delivering outstanding results through expert
management of cross-functional teams, resulting in the successful planning and execution of projects.
Consistently achieves high levels of customer satisfaction as evidenced by earning over $94,000 in
renewal sales in less than 9 months. Strong motivation to drive businesses success through process
improvement and SOP development.
Experienced in project management, content creation, and software solution refinement, consistently
prioritizing both efficiency and quality.
KEY SKILLS AND PASSIONS
✔ Software Configuration
✔ Project Management
✔ Consulting
✔ Business Development
✔ SOP Development
✔ Content Development
✔ CRM Databases
✔ Process Improvement
RELEVANT PROFESSIONAL EXPERIENCE
Lead Software Consultant
Exact Change Strategies, Kirkland, WA (Remote)
June 2023 - Present
Part time contractor. Ensure clients receive the highest possible return on their software investment.
Provide 1:1 support to non-profit clients who are implementing case management software for the first time.
Configure and demo solution for acceptance testing, update solution based on feedback, support new user
onboarding and successful launch of new platform to end users.
Ensure long-term success by providing coaching and encouragement to solution owners and build
administrator capacity.
Translate complex technical concepts into clear and concise documentation, including Entity Relationship
Diagrams, workflow visuals, end user guides, administrator guides, recorded videos, and live
demonstrations.
Develop templates, documentation standards and other related content repositories to ensure consistent
delivery of professional services across all assigned clients.
Senior Solution Consultant
Sidekick Solutions LLC, Kirkland, WA (Remote)
Sept 2021 – June 2023
Confidently guide clients through every step of the software development lifecycle.
Achieved ~$350,000 in revenue by guiding clients through the software development lifecycle end to end,
beginning with requirements gathering and concluding with deployment of 20+ client projects.
Managed multiple cross-functional projects simultaneously, leveraging project stakeholders and producing
20+ custom configurations of case management software utilized by 1,000+ end users.
Proven success in project management as evidenced by earning over $94,000 in returning client revenue.
Authored more than 40 custom end user manuals, resulting in a significant decrease in support tickets by
over 50% and safeguarding client software investments long term.
Published 25+ internal knowledge base articles, increasing peer and client competency and productivity by
20%.
Content Writer – Learning Management Systems
On3 Learn, Kirkland, WA (Remote)
Jun 2021 – Present
Part time contractor. Developed new content and configured Articulate RISE courses in preparation for
launch of new business offerings.
Developed content for new business offering - paid courses for AmeriCorps Planning Grant recipients.
Designed and edited 17+ lessons and accompanying knowledge checks with minimal oversight from client.
Ensured lessons demonstrated best practices by incorporating a strong balance of narrative blocks with
digital interactivity tools, boosting adult learning retention by 50%-90%.
Proofread, tested, and revised content, ensuring the final design was 100% free of typos, had clear audio,
learning objectives were met, end user engagement was sufficient, transition buttons worked, etc.
Director, AmeriCorps Services
Communities In Schools of Central Texas, Austin, TX (On-Site)
Jan 2016 – May 2021
Employee Excellence Award Recipient. Provided strategic and tactical oversight for all aspects of
the school-based mentoring program (45 locations in 5+ area school districts).
Saved over $20,000 by self-implementing new database software, protected the investment by developing
and maintaining all associated technical documentation and ensuring 100% end user satisfaction with the
solution.
Led user acceptance testing, end user deployment, and ongoing maintenance of the solution, saving the
organization an additional $12,000 per year in purchased tech support.
Enabled tracking of recruitment metrics, including racial diversity, applications received, and crosscomparisons of member satisfaction ratings.
Generated ~2 to 5 hours of reduced work for staff per week, as well as easing the transition to 100% remote
work during the pandemic.
Maintained 100% program compliance and $0 loss of funding while outperforming other Texas AmeriCorps
programs in member enrollment and retention, goal achievement, and asset utilization (including during the- pandemic).
Wrote and edited programmatic and fiscal standard operating policies and procedures, ensuring clarity,
accuracy, and compliance.
Wrote, submitted, and won multi-year federal grant, ensuring continued program sustainability and
operations.
Created and oversaw a competitive funding process to ensure the full qualification and preparation of
AmeriCorps supervisors (sub-recipients).
Solutions Architect
Bonterra Social Solutions, Austin, TX (On-Site)
Sept 2014 – Jan 2016
Rapidly promoted to Solutions Architect, overseeing complex software implementations.
Communicated effectively with customers to gather requirements for custom configuration of database
software.
Played a key role in the development of “Apricot for Funders,” a niche sub-product purchased by
organizations to host their grantmaking application and process.
Accompanied the CEO on sales pitches 2x by personal request and achieved customer wins on both
initiatives, demoing the product for potential buyers and leveraging outstanding product knowledge and
presentation skills.
Developed implemented department-wide best practices in blueprinting, project deliverables, and testing
releases.
Ensured quality outcomes by coordinating with independent contractors on build out and refining
configurations
EDUCATION & CERTIFICATIONS
Bachelor of Arts – Psychology & German | University of New Mexico, Albuquerque, NM
Professional Training: Apricot Certified Expert (Gold); Project Management
Technologies utilized: Apricot Case Management, Articulate Storyline, Articulate RISE, Salesforce,
Microsoft office suite, Google workspace, Notion, Visio, Miro, LucidChart, Zapier, Tango, Asana, Jira,
Confluence
Jessi Engelke |-| Page 2
