Jessica Engelke

What is an OBM?

An online business manager supports business’ growth, charts a path to reach company goals, and ensures the well-being of team members. 

My goal is to free up business owners so that they can focus their time and energy on the things that only they can do in their business.

Here are four core responsibilities related to the OBM role: 

• Project management: OBMs manage the launch, implementation, and monitoring of virtual projects, including website upgrades; subscriptions; and marketing campaigns.
• Monitor operations: OBMs monitor basic operations and maintain relationships with clients.
• Tracking performance: OBMs identify the right KPIs for the project and monitor the team’s performance to improve and adjust strategies. 
• Time tracking: OBMs control delivery outcomes and ensure punctuality on deadlines. 

I am a former non-profit leader who has transitioned into the tech industry. My passion lies in improving people's lives by creating systems and procedures that are accessible, effective, and efficient. With 10+ years of experience, I have developed a unique skill set that combines strategic vision (macro) with practical implementation (micro).

These are things I'm known for

✅ Increase Operational Efficiency (and therefore increase sales)

• Delivered results for clients, resulting in $94,000 in renewal sales in less than 1 year
• Established systems for transparent project management and compliance monitoring
• Designed and implemented new web-based software solutions for mission-driven organizations
• Identified opportunities for process automation, configured workflow automation software
• Migrated paper-based systems to 100% electronic with zero loss of historical data
• Pioneered procedures to increase team performance and boost client satisfaction
• Developed replicable best practices and standard operating procedures

✅ Staff Management

• Led teams to excellence as a department head/director
• Introduced new software implementation practices
• Revamped staff and client onboarding systems
• Reshaped staff structure to enhance retention rates
• Identified, hired, and monitored teaching staff
• Developed strategies to retain staff and reduce attrition
• Managed grant tracking and community initiatives

Keyword search

process improvement and optimization | automation | system development | software configuration | project management | consulting | business development | SOP development | CRM development | team performance improvement | client onboarding and retention | staff structuring | staff onboarding and retention | organizational change management | compliance | apricot case management software | asana | trello | notion | articulate RISE | visio | lucid chart | dubsado | hubspot | zapier