WORK EXPERIENCE
MEDICAL VA/SOCIAL MEDIA
Stellar Staff PH - Mental Health Clinic/Remote Work
Dec 2024 - May 2025
JESSICA DIONELA
Medical Virtual Assistant/
General Virtual Assistant
Managed Social Media Account (Facebook, Instagram)
Creating content, posters, and promoting services to other
Mental Health Facebook Groups
Used Canva and Capcut for editing posters and videos
Handling after-hours incoming calls for new clients
Covering the Saturday phone/receptionist
Eligibility Check for Kaiser and IEHP insurance clients every
first day of the month
Reached out to all primary care clinics in Southern California
via email, fax, and call to offer Mental Health Services
Organized and uploaded billing documents on Theranest
Answered all clients’ inquiries through social media platforms
and through phone calls using Ring Central
MEDICAL VIRTUAL ASSISTANT/RECEPTIONIST
Internal Medicine Clinic - Remote Work
PROFILE
Highly organized and adaptable
Medical Virtual Assistant with
almost 5 years of experience
supporting healthcare providers and
managing administrative tasks in
fast-paced environments. Skilled in
appointment scheduling, insurance
verification, EMR systems, and
patient communication. Adept at
multitasking, with a commitment to
confidentiality, accuracy, and
superior customer service. HIPAAtrained and proficient in virtual
platforms and tools.
EDUCATION
Dr. Filemon C. Aguilar
Memorial College
June 2018 - Aug 2022
BS in Business Administration
Major in Financial Management
AMA Computer College
June 2016 - April 2018
Accountancy Business and
Management - SHS Strand
July 2023 - Aug 2025
Providing excellent customer service to patients, pharmacies,
and insurance concerns via inbound and outbound calls.
Scheduling patients for Office visits and Telehealth
appointments.
Handled faxes and office emails
Used Kareo/Tebra and Glace EMR to access the patient’s
information, check SOAP notes, prescriptions, set up
appointments, and update information.
Handled Long-Term Assessment (LTA) requests from
Community Health Group using the Point Click Care Tool.
Managed Excel spreadsheet every day to ensure all LTA
request data was up to date by adding new patient
information.
Importing new patient information to EMR/EHR
Managed Medical Records requests from the insurance
company for patients.
SENIOR PRODUCT SUPPORT REPRESENTATIVE
Optum Global Solutions - Muntinlupa City, PH
Sep 2021 - July 2023 | Pharmacy / OptumRx
Handled high-volume calls to assist members with pharmacy
benefits, prescriptions, and insurance under OptumRx
(UnitedHealthcare).
Guided users through the patient portal to manage orders,
copay info, and locate pharmacies.
Resolved website issues and ensured smooth user
experience with timely, effective support.
Delivered consistent, high-quality customer service while
meeting productivity goals.
CHARACTER TRAITS
Teachable and willing to learn
Maintains a high level of
Integrity
Strives for Excellence in
Customer Service
Goal-oriented
Eager to learn
Detail oriented and thorough
Thrives in multi-tasking
Solutions-oriented
Excellent with Time
Management
Quick learner, easily adapts to
new software and systems
Great in maintaining
relationships with all types of
people
CORE COMPETENCIES
Appointment Setting
Insurance Verification
Calendar Management
Email Management
Travel Management
Taking Minutes of the Meeting
Data Entry
Typing Speed 50wpm
Have a proficient command of
English, both oral and written
Computer literate (MS Word,
PowerPoint, Excel, Canva)
CUSTOMER SERVICE ADVOCATE
Alorica Inc. - Muntinlupa City, PH
Nov 2020 - Aug 2021 | Anthem Benefit Coverage
Handled questions on benefit coverage, claims,
authorizations, eligibility, and provider networks under
Anthem Blue Cross and Blue Shield.
Responded to provider and assistant inquiries via phone
and chat with accurate, courteous support.
Promoted to chat support after probation; managed
multiple conversations simultaneously.
TRAININGS & CERTIFICATIONS
HIPAA Compliance Training
General Virtual Assistant Course
Executive Virtual Assistant Course
MED-VA TOOLS
Tebra/Kareo EMR
Glenwood EMR
Point Click Care
Mimecast
Noridian
Availity
CHG - Extranet
IEHP Provide Portal
Theranest
Kaiser Permanente
OTHER TOOLS
Slack
Canva
Google Workspace
Time Doctor
Calendly
Drop Box
Ring Central
