Jessica Dionela

I am a highly organized and adaptable Medical Virtual Assistant and General Virtual Assistant with nearly five years of experience supporting healthcare providers, clinics, and patients in both administrative and clinical settings. My career has been built on delivering excellent patient care support, streamlining office operations, and ensuring a smooth workflow for medical practitioners through reliable and efficient virtual assistance.

Throughout my professional journey, I have gained hands-on experience with appointment scheduling, insurance verification, EMR/EHR management, medical records requests, and handling inbound and outbound patient communications. I am proficient in tools such as Kareo/Tebra, Glace EMR, Glenwood EMR, Point Click Care, Theranest, Availity, Noridian, and Kaiser Permanente portals, which has allowed me to support clinics effectively and maintain accuracy in all patient-related tasks. I also manage calendars, emails, travel arrangements, and other general VA responsibilities, making me versatile across both medical and administrative functions.

In addition to healthcare support, I have expanded my expertise into social media management, where I have successfully created and curated content, managed accounts, and promoted services for clinics. Skilled in tools like Canva, CapCut, Slack, Google Workspace, Calendly, and Ring Central, I can balance administrative, creative, and technical tasks with ease.

One of my strengths lies in my ability to multitask without compromising quality. Whether it’s scheduling patients for telehealth and in-person visits, verifying insurance eligibility, or responding to client inquiries, I ensure accuracy, confidentiality, and timeliness in every task I take on. My HIPAA training and compliance certification ensure that I handle sensitive patient data responsibly and with the highest level of confidentiality.

I am also known for my character traits: integrity, goal orientation, adaptability, and commitment to excellence in customer service. I thrive in fast-paced environments, learn new systems quickly, and maintain strong professional relationships with patients, providers, and colleagues alike.

Ultimately, I am passionate about providing reliable support that helps healthcare providers focus on what matters most—delivering quality care to their patients. With my strong foundation in both medical and administrative assistance, combined with my eagerness to learn and grow, I am confident in my ability to add value to any team I work with.