DINEROS, JESSICA D.
VIRTUAL ASSISTANT - OPERATIONS COORDINATOR
CONTACT ME AT-Jessica Dineros Bongalbal
-
TRAINING
AMAZON SELLER VA MASTERCLASS
I invested in AmazonationPH to learn
the system and skills needed to be an
effective Amazon Seller VA. I have learned
the tools and the necessary things to be
equipped and knowledgeable in helping
Amazon sellers run their businesses.
QUALIFICATIONS
As a previous Operations Coordinator, I
fully understand the fundamentals of
business. I am proficient in Microsoft office
so I can help in any way needed, I also have
experience in making graphics, ads and
menu using Canva. I am exposed to the
negotiating with suppliers and contractors.
My communication and interpersonal skills
was honed during my 8years experience in
Dubai. I worked with different nationalities
with different beliefs and profession so I
know I’ll be able to communicate well and
express myself and will make sure that
everyone working with me, as well as the
customers, will be happy.
I will help professionals find profitable products and help grow their
business. I will support the team at any aspect required utilizing my
skills and my experience in Management, Admin and Customer
Service.
WORK EXPERIENCE
April 2018 – Jan. 29, 2020
OPERATIONS COORDINATOR
Meraas Holding, Dubai, UAE
Manage the team in the day-to-day operation
Create sales, expense reports, and financial records
Liaise with relevant personnel and departments
Plans purchases and orders
negotiate with suppliers and contractors
Attend meetings and coordinate with the Team leader
and Head of operations regarding the development,
issues and solutions in the facility and the team
Apply and process necessary permits, invoices & mails
Train the team with the standard operational procedure
and other matter regarding the service, operation and
equipment
Attend to all issues and customer complaints may it be in
person, telephone or e-mail and ensure that it is solved
professionally
Carry out inventories of different merchandise items
Make employee schedules and annual leaves, input them
in ORACLE and send them to the head of operations
May 2017 – March 2018
RECEPTIONIST/ADMINASSISTANT
Meraas Holdings, Dubai, UAE
Greet guests and staffs warmly and determining their
need
Repost and support the Head of Operations of whatever
he requires
Keep all the confidential topics, memos and reports
-
Attend to all incoming phone calls & transfer to concerned departments
Assist with all aspects of administrative management, and office maintenance
Receive, sort and send out mail and packages to concerned person
Manage files and perform multifaceted general office support
Prepare meeting minutes, meeting notes and internal support materials
Manage inventory of supplies
source for suppliers and submitting invoice(s)
Schedule and coordinate meetings, interviews, events and other similar activities
and send them via outlook calendar
Provide filled-out different forms for orders and requests to be submitted to the
procurement team
Coordinate between departments and operating units and assets in resolving day-to-day
administrative and operational problems
Research required information using available resources
Help out with Cash Control Office in counting sales, distinguishing and separating receipts
with discounts, voids etc.
Creating different ad, thumbnail, Menu, presentation needed inside the facility using Canva
and powerpoint
December 16, 2016 to April 2017
EVENTS ASSOCIATE
Meraas Holdings, Dubai, UAE
Attend to all the guests inquiry with regards to booking events and birthday parties
Negotiates and secure event space
Coordinate with the different departments concern regarding the event or party
Send out all required forms and contracts via email and provide all the information to
ensure that everything is well communicated to the guests
Hosts kid’s Birthday parties, sets-up party hall; organizes, manages parties and strive to
meet the guests need and ensure their satisfaction
Create decorations to make the parties and events memorable and successful
Guides the kids to the play area and make sure that they enjoy our service
Entertain and throw games in the party hall before they go to the play area
Make invitation template, forms, booking calendar needed in our department
May 12, 2016 to December 15, 2016
FOOD AND BEVERAGE ASSOCIATE
Meraas Holdings, Dubai, UAE
Greet customers that check and order products
Pleasantly deal with guests to ensure satisfaction
Maintain clean and orderly checkout areas
Receive payment by cash, credit cards and voucher
Identify prices of products, answers customer’s questions and provide information on
procedure and policies
Resolve complaints and provide relevant information
Perform inventory and keep records
Hand over or make notes for requisitions needed inside the restaurant
Restock products time to time
-
October 2012-August 24, 2015
HOST AND FOOD SERVER TRAINER
California Pizza Kitchen, Dubai
Make a great first and last impression; greet the guests and leads them to their table, present
menus and quote time for waiting list
Train new employees and teach the standard operational procedures for hosts and servers’
sequence of service applied in the restaurant
Attend and solve complains and courteously answer all guest concerns;
provides the best service may it be in person or on the telephone
Supervise and coordinate with the team about dining activities to provide a smooth flow and
fast courteous service to the guests
Promptly answers inquiries about reservations and issues regarding the restaurant’s services
Answer phone calls and take orders for deliveries and take away
(With call center experience in the same company for 3 months taking delivery and take
away orders for 3 different brands with different branches)
June 2008-June 2009
Cashier/Waitress
Greenleaf - Old Albay, Legazpi City
Direct all orders to the kitchen taken by the waiters
Help out in the dining area
Entertain the guests in front/in the bar table section
Attend to inquiries and direct them to manager when needed
Process all payments
Contribute to team effort in dining and catering by accomplishing related results as needed
Provides courteous, and efficient service to our guests
Do up-selling and food and drink suggestions to the guests
Present the bill and settle their payments
Complete assigned side work and duties
I HEREBY CERTIFY THAT ALL THE INFORMATION CONTAINED HEREIN ARE TRUE AND CORRECT TO
THE BEST OF MY KNOWLEDGE AND BELIEF.
JESSICA D. DINEROS
APPLICANT
