Jessica J.C Chatambudza
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Energetic and adaptable professional with a proven ability to learn quickly and thrive in dynamic
environments. Strong communicator and team player, driven by continuous growth and a commitment
to making meaningful contributions.
Experience
Aug 2024 - present
RCM Specialist at TLC Dental Center (remote)
Verified patient insurance coverage and eligibility prior to services.
Submitted insurance claims and managed appeals for denied or underpaid claims.
Reviewed and processed claims for accurate adjudication and timely reimbursement.
Scheduled patient appointments efficiently while coordinating with clinical staff and
provider availability.
Quality Control at Hair City
Mar 2023 - Jan 2024
Conducted product and material inspections to ensure compliance with quality standards.
Reported inspection findings and supported implementation of corrective actions.
Collaborated with production teams to address quality issues and improve processes.
Maintained accurate records of quality control data and compliance documentation.
Managed office communications, including emails, calls, and correspondence.
Tracked inventory, shipments, and staff records to support daily operations.
Coordinated courier services, scheduled deliveries, and monitored shipment status.
Provided administrative and customer support, including order processing and issue
resolution.
Certifications
Alison
Diploma in Retail Management
Diploma in Customer Service
freeCodeCamp
Responsive Web Design
JavaScript Algorithms and Data Structures (Beta)
Front End Development Libraries
Support DDS
Revenue Cycle Management Certification
Dental Coordinator Certification
Skills
Documentation Management
Insurance verification
Product Knowledge
Computer Proficiency
Appointment scheduling
Problem-solving
Claims submission and appeals
Time Management
Payment posting and closing claims
Customer Service
