Jessica Chatambudza

I bring a well-rounded skill set in Customer Service, Revenue Cycle Management (RCM), and Quality Control, developed through hands-on experience in fast-paced, detail-oriented environments. My approach is rooted in clear communication, efficiency, and a strong commitment to accuracy and client satisfaction.

In Customer Service, I excel at building positive relationships through empathy, professionalism, and active problem-solving. I am skilled at handling a high volume of inquiries with patience and clarity, ensuring every customer feels heard and supported. Whether it's resolving concerns or guiding clients through processes, I prioritize a seamless and respectful customer experience.

As an RCM Specialist, I have a deep understanding of the medical billing cycle—from patient registration and insurance verification to coding, claims processing, and payment posting. I am adept at identifying and resolving billing discrepancies, reducing denials, and improving overall collections. My attention to detail and knowledge of healthcare regulations help ensure compliance and operational efficiency throughout the revenue cycle.

In Quality Control, I focus on maintaining high standards by monitoring workflows, identifying errors, and implementing corrective actions. I’m experienced in auditing documentation and ensuring compliance with industry standards and internal protocols. My goal is always to improve processes, reduce risks, and enhance the accuracy and reliability of deliverables.

With strong analytical skills, the ability to manage competing priorities, and a commitment to continuous improvement, I consistently contribute to operational excellence and client satisfaction across all areas of my expertise.