Jessica Ashley Quintao

JESSICA ASHLEY QUINTAO VIRTUAL ASSISTANT -- Quezon City, Philippines EDUCATION SECONDARY SCHOOL FLORENTINO TORRES HIGH SCHOOL- BACHELOR OF TECHNOLOGY TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES- SKILLS ABOUT ME I am a dedicated Virtual Assistant with a strong background in customer service, data entry, research, and eCommerce support. With five years of experience as a call center agent, I have honed my skills in handling customer concerns, managing accounts, and providing top - tier support. WORK EXPERIENCE PROPERTY DAMAGE SPECIALIST LEGAL CORNER LAW OFFICE 2024- Present Handles insurance damage claims for homes by assessing claims, managing customer accounts via CRM tools, making inbound/outbound calls, and scheduling Customer Service adjuster appointments. They also CRM management coordinate with contractors, update claim Email & chat support statuses, and ensure accurate Appointment Scheduling documentation for claim settlements. Shopify dispute Data- Entry MY HOBBY Online Gamer Ballet Dancer Traveling CUSTOMER SERVICE FOR SHOPIFY & HANDLING DISPUTE SHOPIFY CLOTHING STORE 2024 - present TOOLS & PLATFORMS PROFICIENCY Microsoft office manages customer inquiries, resolves Google Tool issues, and processes refunds or Slack chargebacks. They handle disputes, Discord communicate with banks and payment Zoom processors, provide order updates, and ensure a smooth customer experience while protecting the business from losses. ACCENTURE CUSTOMER SERVICE REPRESENTATIVE VIRGIN MEDIA O2 ACCOUNT 2024 - 2025 handles customer inquiries, resolves issues, processes requests, and provides support via calls, emails, or chat. They ensure customer satisfaction, maintain records in CRM tools, and assist with troubleshooting while upholding company policies. IBEX GLOBAL SOLUTION SALES ADVISOR III AT&T/ DIRECTV ACCOUNT- handles customer inquiries, resolves issues, processes requests, and provides support via calls, emails, or chat. They ensure customer satisfaction, maintain records in CRM tools, and assist with troubleshooting while upholding company policies. CONCENTRIX CUSTOMER REPRESENTATIVE / CHAT SUPPORT VIRGIN MEDIA ACCOUNT- Skype Salesforce Zoho CRM Shopify Monday.com Notion Twillo Click up