Jessica Ashley Quintao

About Me:

I’m Jessica Ashley M. Quintao, a highly skilled and adaptable professional with diverse experience in providing virtual assistance and customer support across various industries. With over a year of experience as a Virtual Assistant, I am proficient in managing a wide range of tasks that require strong organizational skills and attention to detail. I am committed to delivering high-quality results while managing multiple responsibilities efficiently.

Throughout my career, I’ve honed my skills in customer service, research, and data entry. My experience spans across industries, and I have developed a strong knowledge base in e-commerce, real estate, and short-term rental management. I take pride in being able to adapt quickly to new tools and platforms, ensuring I can provide effective support in every project I work on. Whether managing customer concerns, handling disputes, or conducting detailed research, I strive to offer thoughtful solutions that align with each client's unique needs.

I have gained proficiency in managing tools like Salesforce, Zoho, Monday.com, and Trello, allowing me to organize and prioritize tasks efficiently. In addition, I’ve worked with PriceLabs and Guesty for short-term rental management, where I effectively optimized bookings and pricing. I am also experienced in using video editing apps like Canva and CapCut, which allows me to create visually appealing content for clients when needed.

A key strength of mine is my ability to quickly learn new skills and adapt to changing environments. Whether it’s mastering a new software program, learning a new workflow, or tackling a challenging project, I remain flexible and focused on providing exceptional service.

In addition to my technical skills, I have a background in customer service, having worked for 5 years in call centers. I consistently achieved performance milestones and was recognized as a Top Performer. This experience sharpened my communication and problem-solving abilities, making me a reliable point of contact for clients and customers alike.

Above all, I take pride in my ability to organize, manage, and execute tasks effectively, ensuring that clients and teams are supported in reaching their goals.

Job Experiences:

1. Virtual Assistant

Client Support and Administrative Tasks

I have supported clients in a variety of industries, handling tasks such as customer service, data entry, and research. I’ve worked with platforms like Salesforce, Google Sheets, Notion, and Monday.com to manage tasks efficiently.

2. Real Estate Virtual Assistant

Administrative Support and Lead Generation

I provided administrative support to real estate professionals by managing property listings, conducting lead generation, and assisting with marketing efforts.

3. Shopify Disputer

E-commerce Customer Service and Dispute Resolution

I have handled disputes for Shopify stores, ensuring customer satisfaction and resolving issues efficiently. I worked directly with clients to resolve payment and transaction disputes.

4. Call Center Agent

Customer Service and Sales Support

For 5 years, I worked in a call center, handling customer inquiries, providing troubleshooting assistance, and achieving Top Performer status multiple times.

5. Online Research Assistant

Data Research and Reporting

I’ve conducted research for various clients, compiling data and reports to assist in decision-making processes.

6. Short-Term Rental Manager

Property Management Support

Using tools like PriceLabs and Guesty, I managed short-term rental bookings, optimized pricing, and supported day-to-day operations for property owners.

This combination of technical and customer service skills positions me as a valuable asset in any role requiring organization, communication, and problem-solving.