Jessica Ashley Quintao

Jessica Ashley Quintao VIRTUAL ASSISTANT Jessica Ashley Quintao YEARS OF EXPERIENCE NOTABLE ACHIEVEMENTS TO SHARE I have 1 year of experience as a Virtual Assistant, along with 5 years as a Call Center Agent and 6 months as a Shopify Disputer. During my time as a call center agent, I consistently achieved certificates for outstanding performance and was recognized multiple times as the top agent of the month 💻 VIRTUAL ASSISTANT | About me CUSTOMER SERVICE EXPERT | ECOMMERCE & CRM SPECIALIST I AM A HIGHLY SKILLED VIRTUAL ASSISTANT WITH 1 YEAR OF EXPERIENCE IN ADMINISTRATIVE SUPPORT, CUSTOMER SERVICE, AND ECOMMERCE MANAGEMENT. WITH A STRONG BACKGROUND IN CUSTOMER RELATIONS, I HAVE ALSO WORKED AS A CALL CENTER AGENT FOR 5 YEARS AND A SHOPIFY DISPUTER FOR 6 MONTHS, HANDLING CUSTOMER CONCERNS, DISPUTES, AND ACCOUNT MANAGEMENT. MY EXPERTISE INCLUDES CRM TOOLS (SALESFORCE, ZOHO, MONDAY.COM), SHOPIFY DISPUTE RESOLUTION, PROPERTY MANAGEMENT (AIRBNB & PRICELABS), AND DATA ENTRY. I THRIVE IN FASTPACED ENVIRONMENTS, ENSURING EFFICIENCY, ACCURACY, AND EXCELLENT SERVICE. I AM DETAIL-ORIENTED, ORGANIZED, AND TECHSAVVY, ALWAYS EAGER TO LEARN NEW SKILLS AND IMPROVE WORKFLOWS. WHETHER MANAGING CUSTOMER ACCOUNTS, RESOLVING DISPUTES, OR OPTIMIZING PROCESSES, I AM COMMITTED TO DELIVERING HIGH-QUALITY RESULTS. Skills & Expertise ADMINISTRATIVE & DATA MANAGEMENT CRM tools: Salesforce, Zoho, Monday.com, Notion, Trello, Redspin Data entry, file management, and reporting Email and calendar management E-COMMERCE & PROPERTY MANAGEMENT Shopify product listings and order management eBay store optimization Airbnb & PriceLabs pricing management Guest communication and property scheduling CUSTOMER SUPPORT & DISPUTE RESOLUTION Inbound & outbound calls, live chat, and email support Handling Shopify disputes and chargebacks Resolving customer concerns professionally Virtual Assistant (1 Year) Provided administrative support and managed customer accounts Handled scheduling, email management, and data entry tasks Assisted in property management using PriceLabs & Airbnb tools Shopify Dispute Specialist (6 Months) Managed customer disputes, chargebacks, and refunds Communicated with banks and payment processors Ensured successful dispute resolution and fraud prevention Call Center Agent (5 Years) Delivered exceptional customer service via phone, email, and chat Resolved customer inquiries, complaints, and escalations Consistently recognized as a Top Performer of the Month Work Experience Tools & Software Proficiency 🛠 CRM: SALESFORCE, ZOHO, MONDAY.COM, TRELLO, REDSPIN E-COMMERCE: SHOPIFY, EBAY, AIRBNB, PRICELABS PRODUCTIVITY: GOOGLE SHEETS, NOTION, CANVA, CAPCUT, EXCEL COMMUNICATION: SLACK, ZOOM, MICROSOFT TEAMS 🛠 🛠 🛠 Why Work With Me? ✔️ Detail-Oriented & Efficient – I ensure tasks are completed with accuracy and speed. ✔️ Customer-Centric – With years of experience, I know how to handle concerns professionally. Tech-Savvy & Quick Learner – Adapting to new tools and processes is my strength. Reliable & Organized – I manage tasks efficiently and meet deadlines consistently. Earger to learn and explore new opportunities making me a highly adaptable and growthdriven professional. ✔️ ✔️ ✔️ Let's Connect! 📩 Email:-📞 WhatsApp/Phone: - 🌐 LinkendIn: www.linkedin.com/in/iamjsschly