Jessica Ann Vessels

 JessicaAnn 850 Larue Lane Elizabethtown, KY 42701- |  - Skills & Abilities I have developed many skills in my eight years working with in Bluegrass Cellular. I started in the Call Center where I practiced communication, multi-tasking, troubleshooting, billing, active listening, problem solving, time management, and many computer systems such as excel, word, and power point. I was promoted with in the Call Center to the top level CSR and maintained that position for the past four years. I then was promoted to the Call Center Trainer and held this position for two years. After my position as the trainer, I moved on to becoming part of the Call Center Quality Analyst team. In these three positions I have had more experience in leadership and I have learned how to better understand others. Rather it be a customer or an employee I have a better understanding on how to assist them in a way they will understand. I worked several reports through excel, an average of about seventy-four audits a day. These audits pull all accounts with errors processed on bills, accounts with promotions that need to be added, or accounts that other employees have made errors on. Though my time in my Quality Analyst position I handled emailing training up to other employees in need, fixing customer accounts, and ensuring all bills and plans were billed correctly. Finally in my career at Bluegrass Cellular I was promoted to Marketing Coordinator. This was a new adventure that I greatly enjoyed! My responsibilities in this position included: budget reconciliation, event coordination, meeting set-up, setting up and attending radio remotes, composing project plans and press releases, working with several different vendors for events, social media posts, and much more. Experience Customer Service Representative Bluegrass Cellular 2009 - 2012 Communicating with customer through phone and chat. Assisting them with bills, troubleshooting, and their phones in general. Side jobs such as lifeline, address changes, and billing change overs. Level III - CUSTOMER service Trainer Bluegrass Cellular 2013 – 2015 Assisting other employees when help as needed. Training new employees for their positions. Communicating with customer through phone and chat. Assisting them with bills, troubleshooting, and their phones in general. FEX and MRC transfers after Billing Chang Overs and Cycle Changes are completed Level III - CUSTOMER Service Rep – Quality Analyst Bluegrass Cellular 2015 – 2016 Assisting other employees when help as needed. Running daily audits and correcting errors, sending training emails, and ensuring all accounts are billed correct. Adding new promotions and removing old promotions. Building new audits. Processing the monthly error tracker. Answering all internal emails about issues on accounts. Communicating with the insurance department about account issues. Any other duties assigned by management. Communicating with customer through phone and chat. Assisting them with bills, troubleshooting, and their phones in general. Marketing Coordinator Bluegrass Cellular 2016 - 2018 Budget reconciliation, holding meetings with vendors and co-workers, planning events, social media posts, preparing talking points, press releases, and event plans. Attending and setting up radio remotes. Keeping up with affidavits and billing. Coming up with new ways to bring customers to stores. Working monthly audits and reports based on sales. EOY reconciliation. Ensuring vendors were paid within a timely manner. Building relationships and networking with new vendors and sponsors. Education Central Hardin, Hardin County High school Diploma General Studies References Kenna Tribble, Manager Bluegrass Cellular -Amber Miller, Supervisor Bluegrass Cellular -Marcia Mattingly, Nurse North Hardin Health and Rehab -