Jessica Agarao

JESSICA D. AGARAO QUALITY ASSURANCE SPECIALIST /CUSTOMER SERVICE/ ESL TUTOR PERSONAL PROFILE Experienced English Tutor with a demonstrative history of working in the e-learning industry. Skilled in ELearning, Quality Assurance, Customer Service and Data Entry. A graduate of B.S. Information Technology WORK HISTORY CUSTOMER HAPPINESS TEAM MEMBER Who Gives A Crap (WFH) September 2021 - present Deliver delight to our customers by responding to a wide range of enquiries relating to website/technical issues, placing orders, tracking orders and managing subscriptions via email. HIGHLIGHTED SKILLS QUALITY ASSURANCE SPECIALIST Excellent Communication Skills Service and Support Great Attention to Data Enthusiastic and dependable CONTACT INFORMATION Phone : - Email:-Skype: jessica.agarao Tutoring.Kr 2018 to July 2022 Audits a random call from a teacher assigned (monthly) Disseminates all QA Results for the month to Team Leaders. Coordinates with the coaches regarding the complaints forwarded by the HQ once validated. Keep track of the tutor’s progress. Posts raw scores of all tutors assigned (accomplished QAs) for stats and records. Responses to Coaches and Team leaders regarding the class concerns. Check/track calls of tutors once HQ forwards a terminable offense made by the tutor. Provides information about a tutor in connection to the requests made by HR for certain projects, student etc. WORK HISTORY ESL TUTOR Tutoring.Kr May 2017 - November 2018 Online English Tutor 51Talk English Philippines Corporation February 2014 - October 2017 Home-Based Online English Tutor VIRTUAL ASSISTANT MYOUTDESK April 29, 2013 – December 20, 2013 Responsible for calling up leads and being able to set them up for an appointment with the client. Following-up with leads and ensuring that all calls are properly Administrative work as deemed necessary by the client’s business needs. CUSTOMER SERVICE SUPPORT EXL SERVICE PHILIPPINES, INC. June 2011 – April 2013 Phone support for a life insurance account APAC CUSTOMER SERVICE May 2010 – May 2011 Phone support for a health insurance account kgb_Philippines September 2008 -March 2009 Customer Service Representative (Non-voice Account)