Jessica
$6/hr
Customer Service | Airline Ticketing & Reservations | GDS Amadeus | CRM Tools
- Reply rate:
- 100.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 28 years old
- Location:
- Silang, Calabarzon, Philippines
- Experience:
- 3 years
JESSICA ALARCON
Customer Service Agent with 3 years of experience in sales,
technical support, and customer service. Provides efficient
and knowledgeable customer service through phone and
social media. Seeking to apply my expertise in travel
planning to help customers, while contributing to the success
of the company.
WORK EXPERIENCES:
CONTACT
--Bulihan, Silang, Cavite 4118
EDUCATION
Bachelor of Science in
Tourism Management
Cavite State University- Silang
Campus
2013 – 2017
International Airline Services of Asia,
Inc. (IASA, INC.)
Customer Service Agent
October
2020
–
December
2023
SKILLS
GDS AMADEUS GALILEO
Salesforce
Computer Literate
Technical Skills
Problem Solving
Customer Service
LANGUAGES
Tagalog: Fluent
English: Advance
2018
● Book, rebooking, cancelling and
refunding customer’s ticket using
Amadeus.
● Handling calls, chats, and emails.
● Responsible for providing travel
information, booking reservations,
servicing existing reservations, educating
on company websites and providing
ticketing services.
● Resolve customer complaints and issues
efficiently.
GoldenSky International Company
Waitress/F & B Attendant
2019
● Assisting customers
● Take and serve customer’s order
● Communicate effectively
REFERENCES:
Loraine Canaria | IASA, Inc./TL |-
Cyrus Duro | NWR/Business dev. |-
