Jessica

Customer-focused professional with 3 years of experience in the airline industry, specializing in customer service, ticketing, reservations, and technical support. Proficient in handling customer interactions through phone, email, and social media live chats. Experienced in using GDS Amadeus for booking and ticketing processes, as well as CRM tools to manage customer relationships and streamline support operations. Adept at resolving issues efficiently and delivering a seamless, positive customer experience in fast-paced environments.