Jessami Memoracion

Jessami R. Memoracion Customer Service Representative ________________ Quality-oriented professional with 12+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer satisfaction. Aiming to leverage my skills to successfully fill the available position at your company. WORK EXPERIENCE Motivated Marketing, Nashville, TN Account Manager / Oct 2014 – March 2020  Monitor sales staff performance to ensure that goals are met.  Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems.  Collaborate with colleagues to exchange information, such as selling strategies or marketing information.  Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Magi Communications, General Santos, South Cotabato Virtual Assistant / Nov 2013 – Sep 2014 Sycore, General Santos, South Cotabato Appointment Setter / Lead Generator / Oct 2011 – Oct 2013 Metro Zen, Toronto, ON Online Secretary / Virtual Assistant / Aug 2010 – Sep 2011 Sutherland Global Services, Pittsford, NY Customer Service Representative / Oct 2007 – July 2010 EDUCATION Notre Dame of Dadiangas University, General Santos, PH Completed coursework towards B.S. Nursing. Jun 2008 ADDITIONAL SKILLS           Fluent in English Multi-tasking Phone Support Email Support Chat Support MS Office Customer Service Inbound Calls Outbound Calls Data Entry