JESSALYN ROCA
Profile
Dedicated and experienced customer service professional with a
proven track record of delivering exceptional service to clients.
Skilled in resolving issues and developing positive relationships to
enhance the overall customer experience.
Work Experience
--Taman Bukit Angkasa
Lumpur MY 59200
Present
Kuala
– 2022
Vayu Spa & Wellness Sdn Bhd
Customer Service / Front Desk
Provide a high level of customer service to all clients.
Demonstrated excellent customer service skills by responding to
inquiries and resolving complaint promptly.
Build sustainable relationships and trust with the customers
Education
through open and interactive communication.
Maintaining a positive emphatic and professional attitude toward
customers all the time.
Business and Office
administration service
Managed a high volume of customer interactions , demonstrating
exceptional multitasking abilities.
Implemented feedback from customers to improve service and
ACLC - AMA Computer
Learning Center
2014 - 2016
enhance customer loyalty.
Mar to
Sept
2019
Expertise
Customer Service
Recruitment Management
Data Entry
Customer Support
Innovatz Solutions Sdn Bhd
Talent Acquisition Specialist
Coordinated all stages of recruitment process including
sourcing, screening and interviewing candidates.
Developed and maintained relationships with clients to
understand their hiring needs.
Utilized recruitment tools and job boards to identify potential
candidates.
Managed recruitment process from job posting to offer
negotiations.
Utilized applicant tracking systems to streamline recruitment
processes.
Collaborated with hiring managers to ensure recruitment needs
where met effectively.
Language
English
Filipino
