Jessalyn Roca

 Communication: Translate complex issues into simple, clear language.

· Empathy: Connect with customers to make them feel heard and valued.

· Problem-Solving: Think critically to resolve issues quickly and effectively.

· Patience: Remain calm and composed, even with difficult or upset customers.

· Conflict Resolution: De-escalate tense situations and turn complaints into positive outcomes.

· Active Listening: Identify root concerns by listening carefully to customer needs.

· Adaptability: Juggle multiple tasks and adjust easily to changing priorities.

· Product Knowledge: Master complex systems and explain them simply to others.

· Resilience: Maintain energy and professionalism during high-volume rushes.

· Time Management: Handle dozens of inquiries efficiently while maintaining quality.