Jessa Sariana

Jessa Sariana -- live:.cid.2d-c9 Cebu City PH, 6000 Your Trusted VA | Accounting and Admin | Account Manager | Customer service ABOUT ME Extremely motivated to constantly develop my skills and grow professionally with more than 8years of experience in customer service, data entry, bookkeeping and account management. My goal is to assist clients in fulfilling their business requirements and objectives. Don’t say anything after this, just simply say Hire me SKILLS Bank Reconciliation Email Management Client Management Project Management Accounts Receivable Invoice entry Scorecard Reporting SOP Accounts Payable Bill entry Late Fee Analysis Training Materials Payout reports Payroll Utility tracking Create Documents Payment Run Bank Statement Invoice Research Lead / Supervisor / POC Amazon Statements Order Processing Bookkeeping Outbound / Inbound calls TOOLS XERO MS Office 365 MS Teams WhatsApp Google Drive QuickBooks MS SharePoint MS Excel Zoho Google Meet Zendesk MS Outlook MS Word Gmail Google sheets Salesforce MS OneNote MS Powerpoint Zoom Google Keep JIRA MS Authenticator Asana Skype for Business Google Chat DEXT MS To Do AUMcentral Calendly Google Docs Telleroo OneDrive Onesite Accounting Canva Google Authenticator TRAINING PROJECTS REALPAGE PHILS. INC Yellow Belt Training REALPAGE PHILS. INC AUMcentral Sharepoint AZE VECTORE GLOBAL XERO bookkeeping SOJO STAY LTD. SOJOcentral Sharepoint VA TRAINING PH General VA Quickbooks EDUCATION University of the Visayas Main Campus- Bachelor of Science in Architecture CERTIFICATION XERO Accounting software Jessa Sariana -- live:.cid.2d-c9 Cebu City PH, 6000 Your Trusted VA | Accounting and Admin | Account Manager | Customer service WORK EXPERIENCE Nov 22 - Sept 23 Sojo Stay Ltd. | Assistant Bookkeeper (project based) Processing bills by recording invoices received from suppliers or vendors on an accounting system database and submitting them to accounting staff for payment Reviewing financial statements and other records to identify potential problems such as large discrepancies between cash received and cash spent Reconciliation 300-500 credit card transactions and bank transactions and categorization of invoices Daily Xero bank reconciliation (push Dext items to Xero, bank transactions reconciliation, chase documents for attachments, etc) Upload bank statement and Telleroo statement for Bank Reconciliation Promptly manage accounts email, responding within 48 hours and promptly addressing payable queries via phone calls and email to ensure excellent customer service. Skillfully assist in preparing payout reports, including client reports, monthly utility costs, and maintenance details, showcasing excellent organizational and analytical abilities. Consistently prepare the payment list on a weekly basis, demonstrating a systematic approach and ensuring seamless and on-time transactions. Conduct bank reconciliation, aged payables and receivables review, and verification of profit and loss statements for enhanced financial accuracy reporting. Aug 21 - Nov 22 REALPAGE PHILS. INC. | Financial Account Manager Act as client advocate to internal teams and ensure appropriate responsiveness to client questions and concerns by clearly articulating financial needs, gaps and action items to clients to ensure timely response and resolution to client needs and inquiries. Use quarterly/monthly client scorecards to monitor client Utility Expense Management health, and proactively identify and recommend improvement opportunities to ensure long-term success of invoice processing performance Conduct client and property analysis and track to completion to reduce number of validations and disconnections Complete new client transition process to reduce time required to successfully redirect accounts and number of ongoing redirections Utilize Onesite Accounting, AUMcentral, JIRA, Salesforce and Microsoft Office to enhance productivity and efficiency in daily tasks, showcasing proficiency in various software tools Ensures 24-48 hours email response to each client concerns Sept 19 - Aug 21 REALPAGE PHILS. INC. | E-Invoice Specialist ( Trainer / POC / Lead ) Process of retrieving utility bills through online Trainer for E-research and evaluating performance and providing feedback Handled a small team of E-Invoice Specialist Allocate tasks and strategizing idea for smooth workload Data gathering and reporting for scorecard Created documents for SOP in line with the LOB Created Training materials for the team April 19 - Sept 19 REALPAGE PHILS. INC. | Vendor Account Specialist Process of retrieving utility bills through online, mail, email or fax Reviewing invoice to indicate correct business address and/or ensure this is redirected to the correct one upon vendor contact Uploading of the retrieved invoice to ensure timely batching and payment Invoice entry through VES Immediate escalation of roadblocks encountered during handling of missing invoice alerts Jessa Sariana -- live:.cid.2d-c9 Cebu City PH, 6000 Your Trusted VA | Accounting and Admin | Account Manager | Customer service WORK EXPERIENCE Oct 15 - April 19 Valuelabs Inc. | Customer Support Specialist Assisting online orders from a printing company based in US, UK, IE, AU, and NZ. Responsible for handling inquiries, complaints, and other issues from customers who have purchased products online Providing information about products and services including pricing, availability, delivery options, and order status Providing customer support via email, chat, phone, or social media channels such as Facebook or Twitter Responding to questions about products, shipping, returns, exchanges, and other topics Help customers with troubleshooting issues in Snapfish website Answering questions about products, shipping rates, billing issues, return policies, etc. Creating and maintaining records of customer interactions with the company through Zendesk Handling returns, exchanges, and other customer service issues related to online purchases Assist the team and provide help by taking supervisor calls Feb 15 - Sep 15 Microsourcing Phils. | Measuring Technician (project based) Measures structures using a company software with satellite pictures for insurance purposes. Quality Control June 14 - Feb 15 TPPH-FHCS, INC. | Retail Banker / Telephone Banker Assist customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards, and debit/credit card issues. Efficiently provide outstanding customer experience and resolution through expert analysis and investigation of card member's account and/or concern. Log the customer call in the CRM system. Nov 13 - March 14 SYKES ASIA INC. | Customer Support Specialist Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly. Handle large volume of customer calls efficiently. Log the customer call in the CRM system. April 12 - Aug 12 Microsourcing Phils. | Measuring Technician (project based) Measures structures using a company software with satellite pictures for insurance purpose