Jessa Capin

JESSA CAPIN Mintal, Davao City, Philippines PROFESSIONAL SUMMARY Dedicated and detail-oriented Customer Service Professional with 5+ years of experience in healthcare, telecommunications, and insurance support. Skilled in handling medical claims-related inquiries, benefit verification, and administrative coordination in fast-paced virtual environments. Known for strong problem-solving, accuracy, and communication skills. Seeking to contribute expertise in claims support, provider assistance, and remote operations to a dynamic organization. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Healthcare Claims Support & Benefit Verification Customer Service & Provider Relations Claims Denials, Payments, Appeals & Medical Records Microsoft Office (Word, Excel, Outlook) & Remote Tools Time Management & Multitasking Accuracy & Attention to Detail Strong Written & Verbal Communication Adaptability in Remote Work Environments PROFESSIONAL EXPERIENCE ●​ Customer Service Representative – US Healthcare Industry Sutherland Global Services – Remote | February 2023 – October 2025 ●​ Handled inbound calls from US-based healthcare providers regarding claim-related issues. ●​ Assisted with denials, payments, appeals, and benefit eligibility checks to ensure accurate claim processing. ●​ Resolved provider inquiries on medical records, claim reprocessing, and account updates. ●​ Maintained HIPAA compliance and delivered consistent high-quality service in a metrics-driven environment. ●​ Contributed to achieving team performance goals including resolution accuracy and call quality. ●​ Personal Assistant – Insurance and Real Estate Industry Citrine Real Estate Services – Butuan City | July 2020 – December 2022 ●​ Supported unit head in client communication, insurance applications, and proposal submissions. ●​ Managed email correspondence, schedules, and calendar appointments. ●​ Coordinated travel bookings, food orders, and household bill tracking for seamless operations. ●​ Developed strong organizational and multitasking abilities in a detail-driven administrative role. ●​ Technical Support Representative – Telecommunications Teleperformance – Davao City, Philippines | February 2019 – June 2020 ●​ ●​ ●​ ●​ Provided technical assistance for phone, cable, and internet services. Guided customers through troubleshooting, device setup, and billing adjustments. Scheduled technician visits and ensured accurate documentation of resolutions. Delivered empathetic support that built customer loyalty and satisfaction. EDUCATION Senior High School Graduate – Sibagat National High School of Home Industries (2017) ADDITIONAL INFORMATION ●​ Equipped with a quiet home office setup, high-speed internet, quality headset, and reliable PC. ●​ Available to work Australia time zone (PH day shift) and weekends if required.